Client Support Officer - Early Learning portfolio

Anglicare NSW South, NSW West & ACT; Canberra; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Above award wages

Training opportunities

Salary packaging benefits

Job summary

Anglicare NSW South, NSW West & ACT is seeking a Client Support Officer to provide high-quality administrative, operational and customer service support across the Early Learning portfolio from our Central Canberra office.

You will coordinate family engagement, enrolments, CRM processes and reporting, while supporting senior leaders and Centre Directors with accurate record-keeping and compliant practices.

Qualifications

• Certificate III in Business Administration or equivalent demonstrated experience.
• ACECQA-approved Early Childhood Education and Care qualification desirable.
• Experience with CRM systems and customer service.
• Strong written and verbal communication skills.
• Ability to manage confidential information and meet deadlines.

Responsibilities

• Provide administrative and operational support across the Early Learning portfolio.
• Coordinate family engagement, enrolments, waitlists and enquiries.
• Assist in compliance, records, reporting and governance requirements.
• Support CRM administration and system reporting for Centre Directors.
• Process invoices and assist with financial reporting and audits.
• Build relationships with stakeholders to improve service delivery.

Skills

CRM systems

Administrative support

Stakeholder management

Communication skills

Confidential information handling

Time management

Education

Certificate III in Business Administration

ACECQA-approved Early Childhood Education and Care qualification

Tools

Microsoft Office

CRM software

Job description

Client Support Officer - Early Learning portfolio

Full-time, based in Central office in Canberra

Above award wages

Training opportunities

Generous salary packaging benefits under Anglicare's PBI status - ask us about this!

About Us

Anglicare NSW South, NSW West & ACT (Anglicare) is a not-for-profit organisation currently seeking Client Support Officer for our Early Learning portfolioto join our team in Central office in Canberra. We are deeply committed to the safety and wellbeing of all children, and we maintain zero tolerance for child abuse in any form.
At Anglicare, we foster child safe environments where every child feels included, valued, heard, and where their strengths and diversity are celebrated. We are committed to cultural safety for all children, including respecting and valuing the unique identities and experiences of Aboriginal and Torres Strait Islander children.

We work to remove barriers that may prevent children and families with diverse needs from feeling safe, welcome, or included, and we actively reduce the likelihood of harm by encouraging concerns to be raised and responding promptly to any disclosures or signs of harm. Our staff are equipped with the knowledge and skills to identify, prevent, and report harm, building a culture where children feel safe to speak up.

About the Opportunity:

The Client Support Officer provides high-quality administrative, operational and customer service support across the Early Learning portfolio. The role supports the effective delivery of Early Learning services through the coordination of family engagement activities, administration, compliance support, business system management, and operational reporting.

Working closely with the Executive Director, Early Years Director, Operations Manager, Centre Directors and other stakeholders, the Client Support Officer assists in the smooth operation of services by ensuring accurate information management, effective communication, and the timely escalation of operational matters.

Key Responsibilities:

• Provide high-quality administrative and operational support across the Early Learning portfolio, including inbox coordination, correspondence management, and maintaining accurate records.
• Support compliance and governance requirements by maintaining documentation, records, and reporting obligations.
• Identify, elevate, and assist in addressing compliance risks, regulatory concerns, and areas requiring corrective action to support service quality and compliance.
• Manage family enquiries, waitlists, and enrolment leads, providing responsive customer service and accurate information to prospective families.
• Coordinate centre tours and support enrolment processes, helping to deliver a positive family experience and maximise service occupancy.
• Support the administration and optimisation of CRM systems, while assisting Centre Directors with system processes and reporting.
• Provide financial administration support, including invoice processing, financial data reconciliation, and assisting with operational and financial reporting.
• Complete monthly audits of service rosters against approved budgets and provide findings and recommendations to the Executive team.
• Monitor and elevate operational issues promptly to appropriate stakeholders, ensuring timely resolution.
• Monitor and report on maintenance requests, work orders, and compliance requirements, supporting the effective use of maintenance management systems and continuous service improvement.
• Build strong working relationships with internal and external stakeholders to support effective service delivery.

About You

• You hold aCertificate III in Business Administration, or a related field, or equivalent demonstrated experience.
• An ACECQA-approved qualification in Early Childhood Education and Care is desirable.
• You demonstrate a strong commitment to safeguarding children and upholding their safety and wellbeing at all times.
• You demonstrate experience in administration, customer service, business support, or similar roles.
• You possess strong organisational skills with the ability to manage competing priorities and meet deadlines.
• You demonstrate experience using customer relationship management (CRM) systems and business administration software.
• You have experience supporting senior leaders and stakeholders.
• You possess excellent written and verbal communication skills.
• You have experience managing confidential information, exercising sound judgement, and maintaining accurate records.
• You are committed to Anglicare’s mission and values of integrity, inclusiveness, dignity, and compassion.
• You have a current Working with Vulnerable People (WWVP) Card - ACT and Working with Children Check - NSW.
• You have a valid Driver Licence.
• You have current First Aid Certificate and CPR Certificate or willingness to obtain.
• You have completed the foundation modules of the National Child Safety Training provided by the Australian Centre for Child Protection (prior to employment)

Applications close: 6 November 2026. (Applications will be reviewed on an ongoing basis, and this advertisement may close earlier than the listed closing date if a suitable candidate is identified.

Anglicare NSW South, NSW West, ACT is a child-safe organisation.