E-commerce Operations Specialist

Placements24; Newlands; On-site; AUD 44,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Paid time off

Company holidays

Stable work environment

Job summary

Placements24 is seeking a diligent and organized E-commerce Operations Specialist to join their team in Queenstown. This role ensures smooth day-to-day operations of the online store, including inventory management, order fulfillment, and customer service support, with a hands-on approach and attention to detail.

You will coordinate with third-party logistics, monitor stock levels, and seek process improvements to boost efficiency while maintaining high service standards and compliance with

Qualifications

• 1–3 years of experience in e-commerce operations, logistics, or a related field.
• Strong understanding of order fulfillment processes, inventory management, and shipping procedures.
• Proficiency in using e-commerce platforms and order management systems.
• Excellent organizational and problem-solving skills.
• Strong communication and interpersonal abilities to coordinate with internal teams and external partners.
• Attention to detail and a commitment to accuracy in all tasks.

Responsibilities

• Oversee daily e-commerce operations, including order processing, inventory management, and shipping logistics.
• Coordinate with third‑party logistics providers to ensure timely and accurate order fulfillment.
• Monitor inventory levels and work with suppliers to maintain adequate stock.
• Handle customer inquiries and resolve issues related to orders, shipping, and product information.
• Identify opportunities for process improvement to enhance operational efficiency and reduce costs.
• Ensure compliance with company policies and industry standards in all operational activities.

Skills

E-commerce operations

Inventory management

Order fulfillment

Logistics coordination

Communication skills

Problem solving

Attention to detail

Tools

Order management systems

E-commerce platforms

Job description

About the Role

Our client is seeking a diligent and organized E-commerce Operations Specialist to join their team in Queenstown . This role is critical for ensuring the smooth and efficient day-to-day operations of their online store, from inventory management and order fulfillment to customer service support. You will play a key part in optimizing operational workflows, resolving logistical challenges, and contributing to a seamless customer experience. This position requires a hands‑on approach and a keen eye for detail to maintain high standards of service and efficiency within their e-commerce business.

Key Responsibilities

• Oversee daily e-commerce operations, including order processing, inventory management, and shipping logistics.
• Coordinate with third‑party logistics providers to ensure timely and accurate order fulfillment.
• Monitor inventory levels and work with suppliers to maintain adequate stock.
• Handle customer inquiries and resolve issues related to orders, shipping, and product information.
• Identify opportunities for process improvement to enhance operational efficiency and reduce costs.
• Ensure compliance with company policies and industry standards in all operational activities.

Requirements

• 1-3 years of experience in e-commerce operations, logistics, or a related field.
• Strong understanding of order fulfillment processes, inventory management, and shipping procedures.
• Proficiency in using e-commerce platforms and order management systems.
• Excellent organizational and problem‑solving skills.
• Strong communication and interpersonal abilities to coordinate with internal teams and external partners.
• Attention to detail and a commitment to accuracy in all tasks.

Benefits

• Competitive annual salary and potential for overtime pay.
• Opportunity to contribute to the operational success of a growing e-commerce business.
• Comprehensive health and wellness benefits package.
• Paid time off and company holidays.
• A stable and supportive work environment in Queenstown .