E-Commerce IT Operations Assistant

Time Personnel; Pinelands; On-site; AUD 14,000 - 24,000; Full time

Job summary

Time Personnel is seeking an experienced logistics administrator in Australia to manage orders, coordinate with couriers and warehouses, and resolve discrepancies.

You will generate clear reports, handle product data updates, and monitor orders and pricing across storefronts to ensure online accuracy. Strong written English, attention to detail, and solid IT literacy are essential.

Qualifications

• Minimum 2 years in an e-commerce order- and system administration role
• Proven track record resolving discrepancies or issues
• Experience with couriers, warehouses, and logistics portals
• Excellent written English communication and attention to detail

Responsibilities

• Manage, fix, and cancel orders using the in-house administration system
• Resolve issues related to consignments, customer information, surcharges, stock holds and stock-splits
• Write clear and comprehensive reports to Customer Service
• Monitor orders, shipments, and queries to identify once-off or repeating issues
• Publish prepared content onto multiple websites
• Reconcile warehouse portal data into the in-house system
• Update prices on multiple storefronts / websites

Skills

E-commerce order management

System administration

Customer service

Data handling / catalogue data

Written English communication

Attention to detail

Microsoft Office / Google Suite

AI proficiency

Tools

Microsoft Office

Google Workspace

Meta

Logistics portals

Job description

REQUIREMENTS

Matric, or equivalent qualification Minimum 2 years experience in an e-commerce order- and system administration role Proven track record internally supporting, resolving, and escalating discrepancies or issues Previous experience in logistics/freight, dealing with couriers, warehouses, and logistics portals Excellent and clear written English communication required Experience working with product or catalogue data High level of attention to detail Extensive technical and IT terminology knowledge required Extremely technically minded with excellent computer literacy (Microsoft Office, Google, Meta) AI proficiency required Strong proactive approach to resolve or follow up on matters

DUTIES

Manage, fix, and cancel orders using the in-house administration system Resolve issues related to consignments, customer information, surcharges, stock holds and stock-splits Write clear and comprehensive reports to Customer Service Recreate problems to identify faults Monitor orders, shipments, and queries to identify once-off or repeating issues Produce clearly written reports to upscale faults to developers Work with product and catalogue data such as pack sizes, units, and product variants Update prices on multiple storefronts / websites Publish prepared content onto multiple websites Reconcile warehouse portal data into the in-house system Ensure stock items and pricing remain accurate online

Salary: R negotiable dependent on experience