Dynatrace Observability Admin - Cloud & RUM Specialist

Infosys Limited; Sydney; Hybrid; AUD 109,000 - 120,000; Full time

Benefits offered by this job

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements (hybrid,

Health Insurance Discount and Well-be"

Access to Fitness and Gym Memberships

Salary packaging and novated leasing

Job summary

Infosys is seeking an Observability Admin in Sydney to drive end-to-end Dynatrace deployments and provide multi-tier support (L1-L3). You will work within a hybrid model and collaborate with cloud teams to optimize performance monitoring across applications.

The role requires PoC experience, Dynatrace certification, and strong ITIL knowledge to align monitoring with business impact. Excellent communication and teamwork are essential.

Qualifications

• End-to-end knowledge of Dynatrace implementation.
• Hands-on PoC experience with Dynatrace.
• Experience providing L1/L2/L3 support for Dynatrace.
• Strong understanding of one cloud platform (AWS/Azure).
• Knowledge of configuring detection rules in Dynatrace.

Responsibilities

• End to End knowledge on Dynatrace implementation.
• At least one PoC should have hands on experience.
• Providing L1/L2/L3 support in Dynatrace all activities.
• Should have strong in any one of the cloud implementations.
• Expertise in Configure the Process and Service detection rules.
• Good experience in RUM and user action monitoring, SLOs, and funnel charts.
• Ability to adapt configurations based on customer requirements.
• Certified in Dynatrace Admin/Professional.
• Strong knowledge in all Dynatrace services and functionalities.
• Problem solving within deadlines without impacting the customer.
• Raising and following up support tickets with Dynatrace teams.
• Explain how APM helps customers transform problem solving.

Skills

Dynatrace

PoC experience

ITIL knowledge

Cloud experience

Tools

Dynatrace

Job description

Infosys is seeking an Observability Admin in Sydney to drive end-to-end Dynatrace deployments and provide multi-tier support (L1-L3). You will work within a hybrid model and collaborate with cloud teams to optimize performance monitoring across applications.

The role requires PoC experience, Dynatrace certification, and strong ITIL knowledge to align monitoring with business impact. Excellent communication and teamwork are essential.