Dynamic Service & Administration Coordinator

XRX Business Centre; Townsville City; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Full training

Supportive team environment

Immediate start

Undercover Car Park

Job summary

XRX Business Centre Townsville is seeking a full-time Administration & Service Co-Ordinator to join our team in Townsville. You’ll be the key link between customers, service technicians and suppliers, ensuring smooth operations, scheduling and timely invoicing of jobs.

The role involves supporting both Cairns and Townsville offices, contributing to service excellence and operational efficiency while maintaining strong relationships with customers and internal staff.

Qualifications

• Requires proven experience in administration and customer service.

Responsibilities

• Deliver high-quality customer service across telephone and email.
• Ensure timely processing, scheduling, prioritising & streamlining customer service requests.
• Maintain timely processing of technician completed jobs and provide customer feedback on outcomes.
• Provide assistance and service estimates for maintenance requests.
• Support sales and service activities through accurate administration and customer support.
• Maintain effective administration systems and business records.
• Develop and maintain positive relationships with customers, suppliers and internal staff.
• Assist with arranging client installations of new office equipment.
• Obtain quotes and book freight for remote installations.
• Support the management and admin team with general tasks as required.
• Contribute to a positive, productive and customer-focused team culture.
• Ensure compliance with company policies, procedures and safety requirements.
• Collaborate with the Service Manager to manage escalated service calls & customer concerns.

Skills

Customer service

Administration

Scheduling

Job description

XRX Business Centre Townsville is seeking a full-time Administration & Service Co-Ordinator to join our team in Townsville. You’ll be the key link between customers, service technicians and suppliers, ensuring smooth operations, scheduling and timely invoicing of jobs.

The role involves supporting both Cairns and Townsville offices, contributing to service excellence and operational efficiency while maintaining strong relationships with customers and internal staff.