Operations & Service Admin Coordinator

JM Air and Refrigeration; Burpengary; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Training in our systems

Long-term growth in a family-owned bus

Autonomy in a varied role

Job summary

JM Air & Refrigeration is seeking an organised, capable Service & Administration Coordinator for our Burpengary office. You will manage customer enquiries, coordinate technicians, and keep jobs moving through ServiceM8 across Brisbane and Hervey Bay.

This is a full‑time, on‑site role with a focus on keeping operations running smoothly. The role emphasizes scheduling, quotes, invoicing, and close follow‑up, with training provided in our terminology, systems, and workflows.

Qualifications

• Highly organized with the ability to manage multiple priorities.
• Confident speaking with customers, technicians, suppliers and property managers.
• Excellent with follow-up and attention to detail.
• Calm when schedules change unexpectedly.
• Comfortable using computer-based systems and learning new software.

Responsibilities

• Answer customer calls, emails and enquiries.
• Create and manage jobs in ServiceM8.
• Coordinate schedule changes, cancellations and technician availability.
• Prepare residential installation quotes once trained.
• Follow up outstanding quotes and unconverted enquiries.
• Raising purchase orders and coordinating supplier orders.
• Check completed jobs for technician notes, photos and serial numbers.
• Prepare and send customer invoices; monitor and follow up outstanding accounts.
• Coordinate installation deposits, confirmations and property manager work orders.
• Maintain records and documentation; assist with staff onboarding and licences/certificates.

Job description

JM Air & Refrigeration is seeking an organised, capable Service & Administration Coordinator for our Burpengary office. You will manage customer enquiries, coordinate technicians, and keep jobs moving through ServiceM8 across Brisbane and Hervey Bay.

This is a full‑time, on‑site role with a focus on keeping operations running smoothly. The role emphasizes scheduling, quotes, invoicing, and close follow‑up, with training provided in our terminology, systems, and workflows.