Service Coordinator

Trescal; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Trescal Brisbane is seeking a Customer Service Representative/Service Coordinator (QLD) to coordinate service work scheduling for technicians, manage documentation and invoicing, and support branch managers to meet customer expectations.

The role emphasizes service accuracy, proactive planning, and strong communication with clients, suppliers and internal teams, within a dynamic, safety-conscious lab environment.

Qualifications

• Admin experience gained in a technical/mechanical/service environment.
• Experience in service work scheduling and coordination.
• Excellent organisational and time management skills.
• Experience in an administration role requiring high accuracy.
• Excellent customer service skills and liaison experience (phone, email, in person).
• MS Office proficiency including Outlook, Excel and Word.
• ERP software and quality systems experience.
• Proactive with effective planning skills.
• Strong communication and collaboration skills.
• Persistence and determination to succeed.

Responsibilities

• Service work scheduling: coordinate via database, email clients, secure PO's and schedule technicians with branch team leaders/managers.
• Process service reports and customer orders, invoicing.
• Coordinate in-house repairs with supervisor/manager.
• Organise third-party service requirements and follow up.
• Liaise with clients by phone and email, meet KPIs.
• Oversee purchasing, goods inspection and dispatch of spare parts, follow up with suppliers.
• Assist in regional sales: booking appointments, raising quotes and upselling.
• Participate as a team member with technicians to maximise customer satisfaction and TAT.
• Maintain health and safety: raise Hazard Reports and Workplace Improvement Notes.
• Liaise with sub-contractors and allocate jobs to them.
• Check work completed by due date and follow up on outstanding work.
• Perform any other task requested by the Branch Manager.

Skills

Organisational skills

Time management

Customer service

Written & verbal communication

Planning

Collaboration

Tools

MS Office

Outlook

Excel

Word

ERP Software

Quality systems

Job description

As the world leader in calibration services, we provide precision calibration expertise in every industry, geography and instrument across the world. Trescal combines the power of an international group, a dense network of technical experts and responsive local laboratories. Become a part of Trescal and leap forward in your career path!

As a service company, our people are at the heart of what we do. We provide training programs, engagement with local communities and a commitment to improve the world around us, inch by inch.

We are looking for a suitably experienced customer service representative to fill the role of CSR/Service Coordinator (QLD), within our Brisbane team.

Job Summary

The purpose of this position is to co-ordinate the scheduling of work for service technicians in QLD in conjunction with the state service managers and supervisors. Assist the service supervisor in maintaining continuous and uninterruptible service work for technicians to meet and exceed customer expectations. Process service documentation, invoicing and ordering to meet business KPI.

The Role:

• Service work scheduling. Co-ordinate service work through database, emailing clients advising works due, securing purchase orders and scheduling technicians in conjunction with branch service team leaders/managers.
• Processing service reports and customer orders, invoicing.
• Coordinate in house repairs in conjunction with supervisor/manager.
• Organisation of third-party service requirements & following up with the third-party.
• Liaising with clients via phone and email, and meeting KPIs for these metrics.
• Oversee purchasing, inwards goods inspection and dispatch of spare parts, customer owned goods. Following up with suppliers & processing the receipt of parts received
• Assist in sales for the region including booking appointments, raising quotes and upselling.
• Participate fully as a member of a team, in conjunction with the technicians to maximize customer satisfaction & TAT compliance.
• Work always with health and safety in front of mind. Raise Hazard Reports and Workplace Improvement Notes to improve safety and quality of service and sales.
• Liaising with sub-contractors and allocating jobs to them.
• Checking work has been completed by due date and following up outstanding work.
• To perform any other task requested by the Branch Manager.

Experience Required:

• Admin experience gained in a technical/mechanical/service environment.
• Experience in service work scheduling and coordination.
• Excellent organisational and time management skills.
• Experience working in an administration role that required high levels of accuracy.
• Excellent customer service skills and customer service liaison experience, including phone, email and in person.
• MS Office proficiency including Outlook, Excel and Word.
• Professional written and verbal communication skills.
• ERP Software and quality systems experience.
• Proactive with effective planning skills.
• Strong communication and collaboration skills.
• Persistence and determination to succeed.

General Info:

• Located in Seventeen Mile Rocks QLD with car parking facilities.
• Business hours 7:00am - 4:00pm.
• Monday to Friday.

Trescal is an Equal Opportunity Employer who values its employees.

The successful candidate must have full working rights within Australia.