Administration & Service Co-Ordinator

XRX Business Centre; Townsville City; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Full training

Supportive team environment

Immediate start

Undercover Car Park

Job summary

XRX Business Centre Townsville is seeking a full-time Administration & Service Co-Ordinator to join our team in Townsville. You’ll be the key link between customers, service technicians and suppliers, ensuring smooth operations, scheduling and timely invoicing of jobs.

The role involves supporting both Cairns and Townsville offices, contributing to service excellence and operational efficiency while maintaining strong relationships with customers and internal staff.

Qualifications

• Requires proven experience in administration and customer service.

Responsibilities

• Deliver high-quality customer service across telephone and email.
• Ensure timely processing, scheduling, prioritising & streamlining customer service requests.
• Maintain timely processing of technician completed jobs and provide customer feedback on outcomes.
• Provide assistance and service estimates for maintenance requests.
• Support sales and service activities through accurate administration and customer support.
• Maintain effective administration systems and business records.
• Develop and maintain positive relationships with customers, suppliers and internal staff.
• Assist with arranging client installations of new office equipment.
• Obtain quotes and book freight for remote installations.
• Support the management and admin team with general tasks as required.
• Contribute to a positive, productive and customer-focused team culture.
• Ensure compliance with company policies, procedures and safety requirements.
• Collaborate with the Service Manager to manage escalated service calls & customer concerns.

Skills

Customer service

Administration

Scheduling

Job description

About Us

XRX Business Centre Townsville is proud to be the Authorised FujiFilm Dealer for North Queensland and the market leader in the region. As part of a global enterprise in business process and document management solutions, we are dedicated to delivering the best customer experience possible. Our people bring this vision to life by living our values, giving their best, and supporting each other as a team.

The Role

XRX Business Centre is seeking a full-time, engaged, self-driven and customer-focused person to join our dynamic team in Townsville, as our Administration & Service Co-Ordinator.

The Administration & Service Co-Ordinator is a crucial & pivotal role within our business. You’ll be the key link between our valued customers, service technicians, and suppliers—ensuring smooth operations, excellent service, efficient scheduling as well as timely invoicing of technician jobs. This role also provides assistance and relief support to our Cairns office as required.

Working closely with both the service & admin teams, the Administration & Service Co-Ordinator contributes to operational efficiency, customer satisfaction and the ongoing success of XRX Business Centre values, services and products.

The key accountabilities for this role are:

• Deliver high-quality customer service across telephone and email
• Ensure timely processing, scheduling, prioritising & streamlining customer service requests
• Maintain timely processing of technician completed jobs and providing customer feedback as required on outcomes.
• Provide assistance and service estimates for maintenance requests.
• Support sales and service activities through accurate administration and customer support
• Maintain effective administration systems and business records
• Develop and maintain positive relationships with customers, suppliers and internal staff
• Assist with arranging client installations of new office equipment.
• Obtain quotes and book freight for remote installations.
• Support the management and admin team with general tasks as required.
• Contribute to a positive, productive and customer-focused team culture
• Ensure compliance with company policies, procedures and safety requirements
• Collaborate with the Service Manager to manage escalated service calls & customer concerns

The successful candidate will be self-motivated and an energetic person who ideally can demonstrate previous experience in an administration and customer service environment and thrives in a fast-paced, service-focused environment whilst having a genuine desire to support customers and work collaboratively within the team.

What We Offer:

• Full training in our products, systems, and software.
• A supportive and professional team environment.
• Full-time position with immediate start.
• Undercover Car Park

Applicants must be Australian Citizens or Permanent Residents.