Industrial Service Coordinator

Mackay Fluid Power; Mackay Regional; On-site; AUD 80,000 - 90,000; Full time

Job summary

Mackay Fluid Power is seeking a diligent service administrator to manage workshop and field service jobs across the Bowen Basin. You will open jobs, generate quotes, line up parts and ensure paperwork is ready for invoicing, keeping customers informed at every step.

Based at our Paget workshop with field work across sites, this role emphasizes accuracy and timeliness: quotes within two to three days, proper job records, and smooth PO handling to keep jobs moving to invoicing.

Qualifications

• Experience coordinating service, maintenance or workshop jobs in an industrial, mining or mechanical business.
• Comfort in a job management system (AroFlo, SAP, Pronto, MEX or similar) and Excel.
• A real eye for detail. A job isn't finished until the records are.
• The confidence to chase a fitter, a supplier or a site contact without it turning into a fight.

Responsibilities

• Open workshop and field service jobs in AroFlo with the customer, site, contact, equipment and PO details right the first time.
• Turn the Service Lead's assessment into a quote, getting it reviewed and delivered to the customer within two to three working days.
• Booking field work with the Service Lead and ensuring inductions, site access and permits are sorted before anyone leaves the yard.
• Work the service reports weekly (quotes in progress, quotes pending approval, expired quotes, open tasks and tasks due this month) and chase whatever is stuck.
• Ordering service parts through our ERP system, with the supplier quote attached to the job.
• Checking job cards, test sheets, photos and timesheets before a job closes.
• Chasing POs on finished work and getting jobs to Ready to Invoice within two working days.

Skills

Service coordination

Job management software

Attention to detail

Supplier liaison

Tools

AroFlo

SAP

Pronto

MEX

Job description

Mackay Fluid Power is seeking a diligent service administrator to manage workshop and field service jobs across the Bowen Basin. You will open jobs, generate quotes, line up parts and ensure paperwork is ready for invoicing, keeping customers informed at every step.

Based at our Paget workshop with field work across sites, this role emphasizes accuracy and timeliness: quotes within two to three days, proper job records, and smooth PO handling to keep jobs moving to invoicing.