Dynamic Customer Service & Sales Consultant

Rentokil Initial; Darwin; In loco; AUD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Rentokil Initial Careers in Darwin seeks a Customer Service Consultant to join our team on a permanent full-time basis. You will provide phone and email customer service, sales and support to residential customers, reporting to the Customer Service Manager.

You will handle inbound calls and emails, proactively promote products and services, resolve queries, schedule appointments, and convert inquiries into sales while keeping customer records accurate across our databases and email tools.

Competenze

• Phone-based customer service or call centre experience.
• Experience in phone sales and converting inquiries into sales.
• Ability to use multiple database systems and email programs.
• Strong verbal and written communication skills.
• Ability to multi-task and stay calm under pressure.
• Proven problem-solving skills.
• Focus on delivering a wow customer experience.
• Team player with reliability and punctuality.
• Accurate data entry into systems.

Mansioni

• Handle inbound calls and email enquiries from customers.
• Proactively contact existing customers to promote our products and services.
• Resolve customer queries quickly and accurately.
• Schedule appointments for residential customers.
• Convert enquiries into sales opportunities.
• Collaborate with colleagues and meet internal sales targets.
• Maintain customer records, ensuring data accuracy and compliance.
• Manage databases and ensure information is up to date.

Conoscenze

Phone-based CS

Sales experience

Database systems

Verbal communication

Multitasking under pressure

Problem solving

Customer experience

Team player

Punctuality

Data entry

Strumenti

CRM systems

Email clients

Descrizione del lavoro

Rentokil Initial Careers in Darwin seeks a Customer Service Consultant to join our team on a permanent full-time basis. You will provide phone and email customer service, sales and support to residential customers, reporting to the Customer Service Manager.

You will handle inbound calls and emails, proactively promote products and services, resolve queries, schedule appointments, and convert inquiries into sales while keeping customer records accurate across our databases and email tools.