Dynamic Customer Service & Office Coordinator

Kg Talent; Lismore City Council; On-site; AUD 65,000 - 75,000; Full time

Job summary

Metroll Lismore is seeking a well-organised Customer Service Co Ordinator / Office Manager to join the team. You’ll be the first point of contact for customers and will coordinate sales, orders and day-to-day office operations.

The role combines customer service, administration, sales support and office coordination, with collaboration across production and transport teams to ensure accurate order processing and timely updates to customers.

Qualifications

• Experience in customer service, administration or office coordination.
• Strong communication and organisational skills.
• Proactive and able to work independently or in a team.
• Proficiency with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Respond to customer enquiries by phone, email and in person.
• Process customer orders and ensure information is accurate.
• Prepare quotes, invoices and sales documentation.
• Coordinate customer orders with production and transport teams.
• Provide updates to customers on order status and delivery timeframes.
• Build strong relationships with customers and suppliers.
• Assist the sales team with administration and customer follow-up.
• Maintain accurate customer records, spreadsheets and filing systems.
• Handle general office administration and branch support.
• Assist with accounts receipting, banking and debtor follow-up where required.
• Coordinate office supplies and general branch requirements.
• Help ensure the office operates efficiently and professionally.

Skills

Customer service

Administration

Office coordination

Microsoft Office

Attention to detail

Tools

Pronto ERP

Job description

Metroll Lismore is seeking a well-organised Customer Service Co Ordinator / Office Manager to join the team. You’ll be the first point of contact for customers and will coordinate sales, orders and day-to-day office operations.

The role combines customer service, administration, sales support and office coordination, with collaboration across production and transport teams to ensure accurate order processing and timely updates to customers.