Customer Service Co Ordinator / Office Manager

Kanji Group; Lismore City Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

Metroll Lismore is seeking an organised and customer-focused Customer Service Co Ordinator / Office Manager to join our team. You’ll be the first point of contact for customers, coordinate sales and orders, support the team with administration and help keep the day-to-day office operations running smoothly.

You will work closely with customers, sales, production and transport to ensure orders are processed accurately and customers receive great service.

Qualifications

• Experience in customer service, administration, sales support or office coordination.
• Excellent communication and customer service skills.
• Strong attention to detail and organisational skills.
• Ability to manage multiple tasks and priorities.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• ERP experience (Pronto or similar) is an advantage.

Responsibilities

• Respond to customer enquiries by phone, email and in person.
• Process orders and ensure information is accurate.
• Prepare quotes, invoices and sales documentation.
• Coordinate orders with production and transport teams.
• Provide updates on order status and delivery timeframes.
• Maintain accurate customer records and filing systems.
• Assist the sales team with administration and follow-up.
• Handle general office administration and branch support.
• Assist with accounts, banking and debtor follow-up.
• Coordinate office supplies and general branch requirements.
• Help ensure the office operates efficiently and professionally.

Skills

Customer service

Administration

Sales support

Office coordination

MS Office

Pronto ERP

Time management

Teamwork

Tools

Pronto ERP

MS Office

Job description

Customer Service Co Ordinator / Office Manager

Customer Service Co Ordinator / Office Manager | Metroll Lismore

Keep the branch running. Support our customers. Be part of the team.

Metroll Lismore is looking for an organised and customer-focused Customer Service Coordinator / Office Manager to join our team.

This is a varied role that sits at the heart of our branch. You’ll be the first point of contact for customers, coordinate sales and orders, support the team with administration and help keep the day-to-day office operations running smoothly.

Metroll is a well-established Australian-owned business, manufacturing and distributing quality steel building products and accessories to the residential, commercial and rural construction industries.

About the role

You’ll work closely with customers, sales, production, transport and the wider branch team to make sure orders are processed accurately and customers receive great service.

Your day will include a mix of customer service, administration, sales support and office coordination.

Key responsibilities

• Respond to customer enquiries by phone, email and in person
• Process customer orders and ensure information is accurate
• Prepare quotes, invoices and sales documentation
• Coordinate customer orders with production and transport teams
• Provide updates to customers on order status and delivery timeframes
• Build strong relationships with customers and suppliers
• Assist the sales team with administration and customer follow-up
• Maintain accurate customer records, spreadsheets and filing systems
• Handle general office administration and branch support
• Assist with accounts, receipting, banking and debtor follow-up where required
• Coordinate office supplies and general branch requirements
• Help ensure the office operates efficiently and professionally

About you

You’ll be someone who enjoys dealing with people, staying organised and getting things done.

• Previous experience in customer service, administration, sales support or office coordination
• Excellent communication and customer service skills
• Strong attention to detail and organisational skills
• The ability to manage multiple tasks and priorities
• Confidence using Microsoft Office, particularly Outlook, Word and Excel
• Good computer and administration skills
• A proactive approach and willingness to help wherever needed
• The ability to work independently and as part of a team
• Experience in the building, construction, steel or manufacturing industry would be highly regarded, but it is not essential.
• Experience with Pronto or similar ERP systems would also be an advantage.

Why join Metroll Lismore?

• Join a well-established Australian-owned business
• Be part of a supportive and down-to-earth local team
• Varied role with plenty of opportunity to learn
• Work closely with customers and different areas of the business
• Opportunity to develop your career within the Metroll network
• Competitive salary based on experience

If you’re organised, customer-focused and enjoy being the person who keeps things moving, we’d love to hear from you.

Metroll is an equal opportunity employer and welcomes applications from people of all backgrounds,experiencesand identities.
Prospective candidates willbe requiredto provide proof of legal work rights and may berequiredto undertake relevant, role-appropriate pre-employment screening.
If you require any reasonable adjustments toparticipatein the recruitment process at any stage, please let us know.