Customer Service Coordinator

Frog Recruitment; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Supportive team environment

Busy and varied coordination role

Scope for extension

Positive workplace culture

Job summary

Frog Recruitment is seeking a proactive Customer Service Coordinator to join a high-performing customer service team in Brisbane. You will be the primary point of contact for customers, coordinating collection requests, managing logistics, and updating the CRM to ensure a smooth customer experience.

You will work closely with internal teams and external customers to maintain turnaround times, support operational requirements, and meet customer expectations consistently.

Qualifications

• Experience in a customer service, support, coordination or administration role.
• Strong communication and relationship-building skills.
• Excellent organisational skills and the ability to multitask.
• High attention to detail and proactive problem solving.
• Experience coordinating logistics, inventory, or return processes preferred.
• Proficiency with Microsoft Office and ability to learn new systems quickly.

Responsibilities

• Manage and action return and collection requests, ensuring timely turnaround and availability of equipment.
• Proactively follow up with customers regarding outstanding returns and collection schedules.
• Coordinate returns and urgent requests with internal stakeholders to meet business deadlines.
• Build strong relationships with customers and provide a high level of service throughout the return process.
• Liaise with transport providers and drivers to arrange timely collections.
• Monitor return timeframes and escalate any potential delays or issues as required.
• Maintain accurate records and provide updates to relevant teams.

Skills

Customer service experience

Communication skills

Organisational skills

Proactive problem solving

Logistics coordination

Microsoft Office

Job description

We are seeking a proactive and customer-focused Customer Service Coordinator to join a high performing customer service teams. In this role, you will be the primary point of contact for customers, coordinating collection requests, managing logistics, updating the internal CRM and ensuring a smooth and efficient customer experience.

Working closely with internal teams and external customers, you will play a key role in maintaining turnaround times, supporting operational requirements, and ensuring customer expectations are consistently met.

Key Responsibilities

• Manage and action return and collection requests, ensuring timely turnaround and availability of equipment
• Proactively follow up with customers regarding outstanding returns and collection schedules
• Coordinate returns and urgent requests with internal stakeholders to meet business deadlines
• Build strong relationships with customers and provide a high level of service throughout the return process
• Liaise with transport providers and drivers to arrange timely collections
• Monitor return timeframes and escalates any potential delays or issues as required
• Maintain accurate records and provide updates to relevant teams.

Skills & Experience

• Previous experience in a customer service, customer support, coordination, or administration role
• Strong communication skills with the ability to build positive relationships with a wide range of stakeholders
• Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment
• High attention to detail and a proactive approach to problem-solving
• Experience coordinating logistics, inventory, or return processes will be highly regarded
• Proficiency in Microsoft Office and the ability to learn new systems quickly.

What's on Offer

• Supportive and collaborative team environment
• Opportunity to work in a busy and varied coordination role
• Scope for extension
• Positive workplace culture.

This is an excellent opportunity for a customer-focused professional who enjoys building relationships, coordinating multiple tasks, and delivering an exceptional customer experience.

His role is being managed by Melanie Hammond (07) 3118 0***.