Customer Service & Office Coordinator

Kanji Group; Lismore City Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

Metroll Lismore is seeking an organised and customer-focused Customer Service Co Ordinator / Office Manager to join our team. You’ll be the first point of contact for customers, coordinate sales and orders, support the team with administration and help keep the day-to-day office operations running smoothly.

You will work closely with customers, sales, production and transport to ensure orders are processed accurately and customers receive great service.

Qualifications

• Experience in customer service, administration, sales support or office coordination.
• Excellent communication and customer service skills.
• Strong attention to detail and organisational skills.
• Ability to manage multiple tasks and priorities.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• ERP experience (Pronto or similar) is an advantage.

Responsibilities

• Respond to customer enquiries by phone, email and in person.
• Process orders and ensure information is accurate.
• Prepare quotes, invoices and sales documentation.
• Coordinate orders with production and transport teams.
• Provide updates on order status and delivery timeframes.
• Maintain accurate customer records and filing systems.
• Assist the sales team with administration and follow-up.
• Handle general office administration and branch support.
• Assist with accounts, banking and debtor follow-up.
• Coordinate office supplies and general branch requirements.
• Help ensure the office operates efficiently and professionally.

Skills

Customer service

Administration

Sales support

Office coordination

MS Office

Pronto ERP

Time management

Teamwork

Tools

Pronto ERP

MS Office

Job description

Metroll Lismore is seeking an organised and customer-focused Customer Service Co Ordinator / Office Manager to join our team. You’ll be the first point of contact for customers, coordinate sales and orders, support the team with administration and help keep the day-to-day office operations running smoothly.

You will work closely with customers, sales, production and transport to ensure orders are processed accurately and customers receive great service.