Dynamic Betting Customer Service Advisor (Casual/FT)

Sportsbet Pty Ltd; Darwin; On-site; AUD 50,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working policy

Parental leave support program

Career development programs

Free breakfast & fruit

Discounted health insurance

Job summary

Sportsbet Pty Ltd in Darwin is seeking Casual & Full-Time Customer Service Advisors to join our Darwin Contact Centre during peak sports periods. You will support customers via phone, email and live chat and participate in 2 weeks of full-time training starting 8 December 2026. The role offers evenings, weekends, and a lively team environment.

We value attitude, reliability and willingness to learn. Prior customer service is a plus, and we provide tailored career development and a variety of

Qualifications

• Working rights in Australia.
• Previous customer service experience (contact centre experience a bonus).
• Confident communication skills in a phone-based environment.
• Strong attention to detail and ability to work to KPIs.
• Flexibility to work rotating rosters including evenings and weekends.
• Solid computer skills (Outlook, Excel, web-based systems).
• A collaborative, team-first mindset.
• Commitment to doing things the right way (quality, compliance and continuous improvement).

Responsibilities

• Assist customers across phone, email and live chat.
• Process inbound telephone bets quickly and accurately.
• Resolve customer queries with empathy and attention to detail.
• Keep clear, accurate notes in the system.
• Stay across bet types, events and industry trends.
• Collaborate with internal teams to resolve issues quickly.
• Take on new skills and support the wider team as needed.

Skills

Customer service

Communication

Attention to detail

KPI awareness

Flexibility

Computer skills

Teamwork

Quality & compliance

Tools

Outlook

Excel

Web-based systems

Job description

Sportsbet Pty Ltd in Darwin is seeking Casual & Full-Time Customer Service Advisors to join our Darwin Contact Centre during peak sports periods. You will support customers via phone, email and live chat and participate in 2 weeks of full-time training starting 8 December 2026. The role offers evenings, weekends, and a lively team environment.

We value attitude, reliability and willingness to learn. Prior customer service is a plus, and we provide tailored career development and a variety of