Customer Service Advisor – Rotating Shifts & Growth

Sportsbet; Darwin; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working policy

Parental Leave support 26 weeks

Career development programs

Free breakfast & fruit

Discounted health insurance

Free flu jabs yearly

Job summary

Sportsbet Pty Ltd. in Darwin is seeking Casual and Full-Time Customer Service Advisors to join during peak sporting periods. You will handle bets via phone, email, and live chat, support payments, security and Safer Gambling teams, and thrive in a fast-paced, team-driven environment.

Working rights in Australia, a positive attitude and reliability are valued. Training begins 8 December 2026 for two weeks, including Saturdays, with rostering that includes evenings and weekends.

Qualifications

• Previous customer service experience (contact centre experience a bonus).
• Confident communication skills in a phone-based environment.
• Strong attention to detail and ability to work to KPIs.

Responsibilities

• Supporting customers across phone, email and live chat.
• Processing inbound telephone bets accurately and efficiently.
• Solving customer queries with empathy and attention to detail.
• Keeping clear, accurate notes in our system.
• Staying across bet types, key events and industry trends.
• Working with internal teams to resolve issues quickly.
• Taking on new skills and supporting the wider team where needed.

Skills

Strong communication

Customer service

Attention to detail

Outlook & Excel

Team player

Adaptability

Tools

Outlook

Excel

Web-based systems

Job description

Sportsbet Pty Ltd. in Darwin is seeking Casual and Full-Time Customer Service Advisors to join during peak sporting periods. You will handle bets via phone, email, and live chat, support payments, security and Safer Gambling teams, and thrive in a fast-paced, team-driven environment.

Working rights in Australia, a positive attitude and reliability are valued. Training begins 8 December 2026 for two weeks, including Saturdays, with rostering that includes evenings and weekends.