Live Betting Support Specialist

Bet365 Company; Darwin; On-site; AUD 55,000 - 75,000; Full time

Job summary

Bet365, a world-leading online gambling company, invites applications for a Customer Account Advisor in Darwin. You will deliver live telephone wagering support and handle account enquiries during peak events with precision and speed.

You will use specialist telephony systems, explain bet types, and uphold safer gambling commitments while following regulatory standards. Training will build your product knowledge for complex customer interactions.

Qualifications

• Background in a contact centre or telephone-based customer service environment.
• Clear communication and active listening abilities.
• Sound knowledge of sports, fixtures and wagering markets.

Responsibilities

• Process telephone bets accurately while managing general account queries.
• Handle inbound customer calls efficiently using specialist telephony system Avaya.
• Explain bet types and account features using comprehensive product knowledge.
• Identify potential customer harm early to uphold safer gambling commitments.
• Escalate complex account issues and safer gambling concerns in line with procedures.
• Collaborate with colleagues and leaders to maintain exceptional service standards.
• Adhere to regulatory requirements, security protocols and operational compliance standards.

Skills

Calm under pressure

Fast data entry

Strong communication

Sports knowledge

Contact centre experience

Multisystem navigation

Tools

Avaya

Job description

Bet365, a world-leading online gambling company, invites applications for a Customer Account Advisor in Darwin. You will deliver live telephone wagering support and handle account enquiries during peak events with precision and speed.

You will use specialist telephony systems, explain bet types, and uphold safer gambling commitments while following regulatory standards. Training will build your product knowledge for complex customer interactions.