Customer Support Agent - Casual

betr Entertainment Aus Pty Ltd; Melbourne; Presencial; AUD 30.000 - 47.000; A tiempo parcial

Descripción de la vacante

betr Entertainment Aus Pty Ltd in Melbourne is building a new Customer Support team for a casual, part-time role offering 20–30 hours per week. You will support customers across chat, email and phone, while upholding compliance and responsible gambling standards.

Join a dynamic team in a regulated industry, with thorough training, supportive colleagues, and room to grow as you help shape an outstanding betting experience.

Formación

• A genuine passion for customer service.
• Calm, proactive problem solving under pressure.
• Integrity and good judgement in handling inquiries.

Responsabilidades

• Deliver exceptional customer support via chat, email and phone.
• Resolve account issues and answer questions with accuracy.
• Promote responsible gambling and follow procedures on every shift.
• Meet regulatory obligations including KYC/AML/CTF and fraud controls.
• Represent betr with enthusiasm to ensure customers feel valued.

Conocimientos

Customer service

Communication

Problem solving

Teamwork

Descripción del empleo

betr Entertainment Aus Pty Ltd – Melbourne VIC

We're building a new Customer Support team in our Melbourne office and looking for enthusiastic, customer-focused people to help shape it. You'll be at the heart of our operations, giving customers outstanding support and a seamless betting experience across chat, email and phone. This is a fast-paced, casual role in a regulated industry, so you'll enjoy it if you thrive on a busy shift, hold yourself to a high standard and take compliance seriously. In return, you'll get thorough training, a supportive team and room to grow. This is a casual position offering 20–30 hours per week.

Key responsibilities

Deliver exceptional customer support: respond to customers by chat, email and phone with professionalism, empathy and a friendly attitude.

Resolve account issues: handle queries about account access, balances and initial payment questions, escalating to our specialist teams when needed.

Promote responsible gambling: guide customers on safe betting practices and recognise and act on signs of harm.

Meet our regulatory obligations: follow our responsible gambling, KYC, AML/CTF and fraud procedures on every shift and keep accurate records.

Be a voice of betr: represent our brand with enthusiasm so every customer feels valued.

About you

A genuine passion for customer service and for making each interaction a positive one.

A calm, proactive approach to solving problems quickly and accurately under pressure.

Integrity and good judgement.

Knowledge of the wagering industry, or a willingness to learn.

Flexibility to work a shift roster.

About us

betr is a dynamic Australian sports wagering company on a mission to revolutionise the betting experience. With a focus on modern technology and customer experience, we offer a vibrant workplace for people who love sport and take pride in doing the job properly.

A dynamic work environment with a supportive team.

Training & the opportunity to grow your skills across the business.