Customer Service Advisor

Sportsbet Pty Ltd; Darwin; On-site; AUD 50,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working policy

Parental leave support program

Career development programs

Free breakfast & fruit

Discounted health insurance

Job summary

Sportsbet Pty Ltd in Darwin is seeking Casual & Full-Time Customer Service Advisors to join our Darwin Contact Centre during peak sports periods. You will support customers via phone, email and live chat and participate in 2 weeks of full-time training starting 8 December 2026. The role offers evenings, weekends, and a lively team environment.

We value attitude, reliability and willingness to learn. Prior customer service is a plus, and we provide tailored career development and a variety of

Qualifications

• Working rights in Australia.
• Previous customer service experience (contact centre experience a bonus).
• Confident communication skills in a phone-based environment.
• Strong attention to detail and ability to work to KPIs.
• Flexibility to work rotating rosters including evenings and weekends.
• Solid computer skills (Outlook, Excel, web-based systems).
• A collaborative, team-first mindset.
• Commitment to doing things the right way (quality, compliance and continuous improvement).

Responsibilities

• Assist customers across phone, email and live chat.
• Process inbound telephone bets quickly and accurately.
• Resolve customer queries with empathy and attention to detail.
• Keep clear, accurate notes in the system.
• Stay across bet types, events and industry trends.
• Collaborate with internal teams to resolve issues quickly.
• Take on new skills and support the wider team as needed.

Skills

Customer service

Communication

Attention to detail

KPI awareness

Flexibility

Computer skills

Teamwork

Quality & compliance

Tools

Outlook

Excel

Web-based systems

Job description

COMMENCING 8TH DECEMBER 2026

FULL TIME & CASUAL POSITIONS AVAILABLE

• Rotating rosters, including evening & weekend shifts
• Tailored career development opportunities
• Video interviews required as part of the recruitment process

About Us

At Sportsbet, we’re united behind our purpose to Bring Excitement to Life for over 2.4 million customers. We do this by delivering fun, challenging the status quo, and living our values. As part of the global Flutter Group, we’re a major player internationally—but in Melbourne, Sydney and Darwin, we’re a tight‑knit team of 1,300+ teammates (with over half in Tech & Data Science). Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally.

We are one of the top workplaces for Women through WORK180. WORK180 is a leading platform that independently assesses employers on policies, benefits and practices that support women and underrepresented groups at work. We remain committed to making Sportsbet the best place to work and encourage you to explore our employer profile on the WORK180 website to learn more about what we offer.

About The Role

At Sportsbet, we bring excitement to life for our customers, and our Darwin Contact Centre is right at the heart of it. We’re on the lookout for Casual & Full-Time Customer Service Advisors to join us during one of our busiest and most exciting periods in sport.

Whether you’re on a working holiday or looking for your next adventure, this is a great opportunity to build new skills, meet an awesome team, and be part of the action.

You’ll support customers across phone, email and live chat, helping with betting enquiries, taking inbound telephone bets and solving problems with care, clarity and confidence. You’ll also work closely with teams like Payments, Security and Safer Gambling, making sure every customer interaction is smooth and well supported.

This is a fast-paced, team-first environment where no two days are the same, and where you’ll be backed by supportive leaders and teammates who want you to succeed.

Our rosters include evenings, weekends and public holidays, with peak periods across major sporting events including the Spring Racing Carnival.

Please note: You must be available for 2 weeks of full-time training from 8 December 2026 (including Saturdays).

Responsibilities Include:

• Supporting customers across phone, email and live chat
• Processing inbound telephone bets accurately and efficiently
• Solving customer queries with empathy and attention to detail
• Keeping clear, accurate notes in our system
• Staying across bet types, key events and industry trends
• Working with internal teams to resolve issues quickly
• Taking on new skills and supporting the wider team where needed

About You

You enjoy helping people and take pride in creating positive, memorable experiences. You’re someone who stays calm under pressure, communicates clearly and enjoys working as part of a supportive team.

You don’t need to know everything about betting or sport when you start, we’ll teach you. What matters most is your attitude, reliability and willingness to learn.

This role can be a great fit if you’re:

• Returning to work or looking for a supportive environment to grow your confidence
• Someone who enjoys structured work but also a fun, high-energy team

What We’re Looking For:

• Working rights in Australia
• Previous customer service experience (contact centre experience a bonus)
• Confident communication skills in a phone-based environment
• Strong attention to detail and ability to work to KPIs
• Flexibility to work rotating rosters including evenings and weekends
• Solid computer skills (Outlook, Excel, web-based systems)
• A collaborative, team-first mindset
• Commitment to doing things the right way (quality, compliance and continuous improvement

The Perks

We work hard and play hard, so along with a competitive salary and generous performance-based bonus for permanent staff members, here’s some of our other perks:

• 25 days annual leave (that’s right, an additional week’s leave!)
• Hybrid working policy
• Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.
• Access to outstanding career development programs, including expert-led internal training
• Free breakfast, daily fresh fruit and weekly rotating socials
• Discounted health insurance and free flu jabs yearly.

We review applications within the first two weeks.

Our Focus on Diversity, Equity & Inclusion

We don’t just support diversity – we celebrate it! This is a workplace where you can thrive and feel safe to bring your whole authentic self to work.

We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best.

If you think you’d be a great fit but don’t necessarily meet everything in the job description, please still get in touch.