Betting Operations Operator - Live Bets and Settlement

PointsBet; Darwin; On-site; AUD 55,000 - 75,000; Full time

Job summary

PointsBet Darwin is hiring a Call Centre Operator to join a fast-paced team. You will handle live telephone betting, answer inquiries, and ensure accurate settlements while safeguarding confidentiality of customer data.

The role requires weekend availability and a 38-hour, full-time schedule, with potential consideration for casual candidates with flexible availability. Join a diverse team dedicated to delivering an exceptional betting experience.

Qualifications

• Excellent communication skills (verbal and written).
• Attention to detail and accuracy.
• Ability to use phone betting systems and betting platforms.
• Problem-solving to address inquiries and settlement discrepancies.
• Strong organisational skills and documentation/reporting.
• Flexibility to work shifts, including weekends/public holidays.
• Customer-first mindset and service focus.

Responsibilities

• Telephone Betting: engage with customers by phone to place live bets and deliver service.
• Settlement: execute payouts, monitor events, and resolve discrepancies.
• Trading Content: ensure site health, update market information, and review content.

Skills

Communication skills

Attention to detail

Phone betting systems

Problem solving

Organisational skills

Shift work availability

Customer service

Job description

PointsBet Darwin is hiring a Call Centre Operator to join a fast-paced team. You will handle live telephone betting, answer inquiries, and ensure accurate settlements while safeguarding confidentiality of customer data.

The role requires weekend availability and a 38-hour, full-time schedule, with potential consideration for casual candidates with flexible availability. Join a diverse team dedicated to delivering an exceptional betting experience.