Customer Support Pro – Betting (Part-Time, 20–30h)

betr Entertainment Aus Pty Ltd; Melbourne; On-site; AUD 30,000 - 47,000; Part time

Job summary

betr Entertainment Aus Pty Ltd in Melbourne is building a new Customer Support team for a casual, part-time role offering 20–30 hours per week. You will support customers across chat, email and phone, while upholding compliance and responsible gambling standards.

Join a dynamic team in a regulated industry, with thorough training, supportive colleagues, and room to grow as you help shape an outstanding betting experience.

Qualifications

• A genuine passion for customer service.
• Calm, proactive problem solving under pressure.
• Integrity and good judgement in handling inquiries.

Responsibilities

• Deliver exceptional customer support via chat, email and phone.
• Resolve account issues and answer questions with accuracy.
• Promote responsible gambling and follow procedures on every shift.
• Meet regulatory obligations including KYC/AML/CTF and fraud controls.
• Represent betr with enthusiasm to ensure customers feel valued.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

betr Entertainment Aus Pty Ltd in Melbourne is building a new Customer Support team for a casual, part-time role offering 20–30 hours per week. You will support customers across chat, email and phone, while upholding compliance and responsible gambling standards.

Join a dynamic team in a regulated industry, with thorough training, supportive colleagues, and room to grow as you help shape an outstanding betting experience.