Duty Manager

Waymark Hotels; St George; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Growth opportunities

Close-knit culture

Regional charm

Recognition and rewards

Job summary

The Australian Hotel in St George, Queensland, seeks a Duty Manager to lead daily operations across bar, restaurant, and accommodation, ensuring guests have an outstanding experience.

You will mentor staff, manage staffing/scheduling, uphold safety and licensing compliance, and drive efficiency while delivering exceptional service in a close-knit, community-focused venue.

Qualifications

• Must hold RMLV and Approved Manager’s License and RSA and RSG where applicable.
• If not currently held, candidates will need to obtain before starting.

Responsibilities

• Lead daily operations across bar, restaurant, and accommodation.
• Mentor, motivate, and develop staff to maintain excellence.
• Resolve guest inquiries and issues to ensure memorable visits.
• Manage staffing, scheduling, and inventory with budget awareness.
• Ensure health, safety, and licensing compliance at all times.

Skills

Leadership

Communication

Teamwork

Problem solving

Education

RMLV (Responsible Management of Licensed Venues)

Approved Manager’s License

RSA (Responsible Service of Alcohol)

RSG (Responsible Service of Gambling)

CLO (Customer Liaison Officer) Certification

Job description

About Us:

Located in the heart of St George, the Australian Hotel is a beloved destination for both locals and travellers. Known for its warm hospitality, inviting atmosphere, and strong community ties, we pride ourselves on delivering exceptional service and creating memorable experiences. At the Australian Hotel, we foster a culture of passion, innovation, and teamwork.

The Role:

Step into a key leadership position as Duty Manager, where you’ll ensure every guest has an extraordinary experience. This role is more than just a job—it’s a unique opportunity to grow your hospitality career in a supportive, community-driven environment at the Australian Hotel.

What You’ll Do:

• Lead with Impact: Oversee daily operations across our vibrant bar, bustling restaurant, and welcoming accommodation, ensuring every detail is perfect.
• Inspire Your Team: Motivate, mentor, and develop our passionate staff, fostering a culture of excellence and continuous improvement.
• Elevate Guest Experiences: Be the go-to person for our guests, handling inquiries, resolving issues, and making sure every visit is memorable.
• Drive Success: Manage staffing, scheduling, and inventory, while keeping an eye on budgets and ensuring we’re always operating efficiently.
• Champion Safety and Compliance: Ensure we meet all health, safety, and licensing regulations, keeping our team and guests safe.

Why You’ll Love Working with Us:

• Growth Opportunities: We believe in investing in our people. You’ll have access to ongoing training and development programs designed to help you grow into a top hospitality leader.
• Close-Knit Culture: At the Australian Hotel, we work hard, support one another, and take pride in our unique community.
• Regional Charm: Enjoy the perks of living and working in St George, a town known for its friendly locals, rich history, and welcoming atmosphere.
• Recognition and Rewards: We celebrate our team’s achievements with regular recognition, incentives, and opportunities for advancement.

Mandatory Qualifications:

• RMLV (Responsible Management of Licensed Venues): Required to ensure compliance with licensing regulations.
• Approved Manager’s License: Necessary for managing licensed areas and ensuring legal operation.
• RSA (Responsible Service of Alcohol): Essential for serving alcohol responsibly and adhering to legal requirements.
• RSG (Responsible Service of Gambling): Required to oversee gambling activities in a responsible manner.
• CLO (Customer Liaison Officer) Certification: Important for handling customer inquiries and complaints effectively, especially in a licensed venue.

Note: If you do not currently hold all of the mandatory qualifications, you will be required to obtain them before commencing.

What We’re Looking For:

• A proven leader with experience in hospitality management.
• Someone with a positive attitude who thrives in a close-knit, fast-paced environment.
• A team player who is passionate about delivering exceptional guest service.
• Strong communication skills and the ability to solve problems on the go.
• Flexibility to work evenings, weekends, and public holidays.
• Knowledge of hospitality regulations and financial management.

Join Our Team:

If you’re passionate about hospitality and eager to grow your career in a supportive and unique environment, we’d love to hear from you!