Duty Manager | The Sebel/Peppers Manly Beach

Accor Vacation Club; Manly; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Global discounts

Learning & development

Recognition programs

Vibrant environment

Job summary

Accor Vacation Club’s The Sebel/Peppers Manly Beach is seeking a Duty Manager to lead front desk operations and guest service, ensuring seamless day-to-day resort functioning.

You will oversee Front Office, Housekeeping and Maintenance in the absence of senior staff; drive the Guest Experience Host program and manage supplies to support hotel performance. A hands-on leader with a guest-first mindset will thrive here.

Qualifications

• Excellent communication skills (verbal & written).
• Exceptional customer service and problem-solving skills.
• Basic knowledge of bookkeeping and cash handling.
• Computer literate; Opera PMS experience is a plus.
• Positive attitude, determination, and results-driven approach.

Responsibilities

• Perform all duties of the Front Office, including greeting owners and guests, registration, communications systems monitoring, dispensing information and portage of luggage.
• Oversee general resort operations including Front Office, Housekeeping and Maintenance issues in the absence of any more senior team member.
• Drive the Guest Experience Host program onsite to deliver the budgeted sales guest flow and penetration rates.
• Ensure that office supply inventories levels are maintained and updated as needed.

Skills

Communication

Customer service

Problem solving

Bookkeeping

Cash handling

Computer literacy

Positive attitude

Results driven

Tools

Opera PMS

Job description

Duty Manager | The Sebel/Peppers Manly Beach

We Put the World on Vacation
At Accor Vacation Club, part of Travel + Leisure, our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world's largest vacation ownership company and part of Travel + Leisure Co., we're shaping the future of the travel industry.

About the Role

Join our team as a Duty Manager, where you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk.

What You Will Be Doing as the Duty Manager:

• Perform all duties of the Front Office, including greeting owners and guests, registration, communications systems monitoring, dispensing information and portage of luggage.

• Oversee general resort operations including Front Office, Housekeeping and Maintenance issues in the absence of any more senior team member.

• Drive the Guest Experience Host program onsite to deliver the budgeted sales guest flow and penetration rates.

• Ensure that office supply inventories levels are maintained and updated as needed.

What's In It For You:

• Skills Development: Build your skills and expertise to reach your full potential and achieve your personal goals.

• Exclusive Perks: Unlock exclusive global discounts on accommodation, dining, lifestyle, and more, adding extra sparkle to your work-life experience.

• Continuous Learning: Gain full access to Accor's learning and development platform, offering thousands of courses and sessions to unlock your potential and expand your knowledge.

• Recognition and Rewards: Benefit from personalised reward and recognition programs, celebrating your contributions to our team's success.

• Vibrant Environment: Work in a dynamic and supportive environment that values diversity and inclusion.

Your Skills and Experience Include:

• Excellent communication skills (verbal & written).

• Exceptional customer service and problem-solving skills.

• Basic knowledge of bookkeeping and cash handling.

• Computer literate; previous Opera PMS experience is a plus.

• Positive attitude, determination, and results-driven approach.

Accor Vacation Club is committed to fostering a diverse & inclusive culture. We believe in equal opportunities and are dedicated to creating a workplace where individuals are valued, supported, and celebrated for the unique talents and perspectives they bring to our team.