Duty Manager - The Marina Mindarie

Mindarie Marina Pty Ltd; Perth; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Staff discounts

Career progression

Flexible rostering

Work-life balance

Job summary

Mindarie Marina Pty Ltd in Mindarie, WA is seeking an experienced Duty Manager to lead operations across The Boat Mindarie, Indian Ocean Brewing Co, Taverna Mindarie and future Regatta. This full-time role is the senior on-shift, overseeing guest experience, staff, compliance and safety to keep venues running smoothly day to day.

You will manage front-of-house and back-of-house teams, monitor guest satisfaction, and ensure licensing, health, safety and food safety standards are met, with focus

Qualifications

• Minimum 3–5 years’ experience in a supervisory or management role within hospitality, leisure or tourism
• RSA and MLP certificate, or willingness to obtain
• Strong knowledge of health, safety and food safety compliance
• Proficiency in POS systems and basic financial management (Bepoz experience advantageous)
• Current First Aid certificate, or willingness to obtain
• Hospitality or service industry qualifications highly desirable
• Experience in marine or waterfront venues advantageous

Responsibilities

• Oversee all daily operational activities across our venues
• Manage and supervise front-of-house and back-of-house staff during shift, ensuring high service standards are maintained
• Monitor guest experience and satisfaction, addressing concerns or complaints professionally and promptly
• Ensure compliance with liquor licensing, health, safety and hygiene regulations, including food safety and WHS requirements
• Conduct regular inspections of facilities and grounds to maintain cleanliness and presentation standards
• Manage stock levels, ordering and supplier liaison as required
• Handle cash management, reconciliation and financial transactions accurately
• Respond to emergencies and incidents using appropriate protocols and documentation
• Maintain detailed shift reports and communicate key information to management and incoming staff
• Train and mentor team members, providing guidance and development opportunities
• Uphold company policies and procedures while fostering a positive team culture

Skills

Staff management

Customer service

Communication skills

Health & safety knowledge

Problem solving

Education

Hospitality qualifications

Tools

POS systems

Bepoz

Job description

Fulll Time Award Level 5 + Penalties & Overtime

The Marina Mindarie is a premier waterfront destination offering dining, retail and recreational facilities in the heart of Perth’s northern corridor. We pride ourselves on exceptional guest experiences and operational excellence across every part of our business. Our team is committed to creating a welcoming environment where guests can enjoy quality leisure time in a vibrant, well-run setting.

Our venues

The Boat Mindarie: Our iconic waterfront venue overlooking the marina. A local favourite for relaxed dining, drinks and sunsets by the water.

Indian Ocean Brewing Co: Our onsite brewery and venue, pouring our own house-brewed beers alongside great food in a lively, laid-back setting.

Taverna Mindarie: Our poolside venue, built for sunny days, good food and a relaxed coastal atmosphere.

Lifeboat: Our summer outdoor pop-up, with weekend movies on the big screen under the stars.

Coming 2027 – Regatta: An exciting new venue opening at The Marina Mindarie in 2027. This is a chance to be part of the leadership team from the ground up.

About the role

We are seeking an experienced and dynamic Duty Manager to join The Marina Mindarie team in Mindarie, WA. This is a full-time position and a key operational role in keeping our venues running smoothly day to day. As Duty Manager, you will be the senior leader on shift. You’ll be responsible for operations across our venues, guest satisfaction, staff management and compliance with licensing, health and safety standards.

Key responsibilities

• Oversee all daily operational activities across our venues
• Manage and supervise front-of-house and back-of-house staff during shift, ensuring high service standards are maintained
• Monitor guest experience and satisfaction, addressing concerns or complaints professionally and promptly
• Ensure compliance with liquor licensing, health, safety and hygiene regulations, including food safety and WHS requirements
• Conduct regular inspections of facilities and grounds to maintain cleanliness and presentation standards
• Manage stock levels, ordering and supplier liaison as required
• Handle cash management, reconciliation and financial transactions accurately
• Respond to emergencies and incidents using appropriate protocols and documentation
• Maintain detailed shift reports and communicate key information to management and incoming staff
• Train and mentor team members, providing guidance and development opportunities
• Uphold company policies and procedures while fostering a positive team culture

What we’re looking for

• Minimum 3–5 years’ experience in a supervisory or management role within hospitality, leisure or tourism
• Proven track record of leading teams and delivering excellent customer service
• Current RSA and Management of Licensed Premises (MLP) certificate, or willingness to obtain
• Strong knowledge of health, safety and food safety compliance
• Excellent communication and interpersonal skills, with the ability to engage with a diverse range of guests
• Proficiency in POS systems and basic financial management (Bepoz experience advantageous)
• Ability to work flexibly, including evenings, weekends and public holidays
• Strong problem‑solving skills and the ability to stay calm under pressure
• Current First Aid certificate, or willingness to obtain
• Hospitality or service industry qualifications highly desirable
• Experience in marine or waterfront venues advantageous

What we offer

• Competitive remuneration based on experience
• Professional development and genuine career progression within a growing business, including the 2027 opening of Regatta
• A collaborative team culture where your contribution is recognised
• Flexible rostering where possible and a focus on work-life balance
• Staff discounts on dining and retail

We are committed to an inclusive workplace and welcome applications from people of all backgrounds and experiences.