Assistant Venue Manager

Epochal Hotels Pty Ltd; Canberra; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Mentorship from experienced leaders

Hospitality discounts

Clear career development path

Job summary

The Bermagui Beach Hotel is seeking a capable leader to drive daily operations and guest experience with a hands-on approach. You’ll mentor the team and influence how the venue runs, partnering with the General Manager and Licensee to achieve excellence.

Responsibilities include leading a team to deliver exceptional experiences, fostering an inclusive culture, managing the venue’s operations, and supporting development of staff while ensuring financial controls and growth strategies are in place.

Qualifications

• Leader with operational knowledge and a hands-on approach.
• RSA certification and ARCG.
• Available to work weekends.

Responsibilities

• Lead a team to deliver memorable guest experiences and ensure service quality.
• Mentor staff and drive culture, retention, and growth.
• Oversee day-to-day venue operations with GM partnership.
• Manage financial controls, reporting, and growth strategies.

Skills

Leadership

Organisational skills

Multitasking

POS proficiency

Inventory software

Guest experience focus

Tools

POS systems

Inventory management software

Job description

This is not your standard Manager role. Bermagui Beach Hotel is a food-led, community-driven venue set right by the ocean, where the bistro and kitchen sit at the heart of everything we do. We’re looking for a leader who truly understands that great service starts with great food, beverage and a great location.

The ideal candidate brings strong operational knowledge, with a sharp eye for quality, consistency, and the guest experience. You’ll play a hands‑on role in the operational running of the business, mentoring the team, and driving meaningful change across the venue, with real scope to influence how the business operates day to day.

THE ROLE

Day-to-day you are encouraging the team to create memorable moments for our guests, with guest experience and satisfaction always being at the forefront of what we do. There are operational responsibilities you’ll need to be across, as well as in-house processes and reporting. Most of all, you will be a leader of the business and know how to inspire the team, while getting the best out of everyone around you.

Working in partnership with the General Manager and Licensee your will be responsible for:

Leading a team to ensure that they are always delivering and creating memorable and exceptional experiences to our guests.

Fostering an inclusive, vibrant, nurturing, and fun culture for our team to ensure staff retention and growth.

Day-to-day management of the venue ensuring that The Bermagui Beach Hotel is always at its best with a warm and inviting atmosphere for our guests.

Encourage, support and coordinate the professional development of venue staff.

Assisting the General Manager to ensure that appropriate systems are in place to effectively and efficiently manage and operate the venue.

Assist with managing financial controls and reporting and executing growth strategies to increase revenue.

ABOUT YOU

A leader and industry professional with ambitions to develop and learn in a highly supportive environment, while highlighting your personal talent.

Strong organizational and multitasking abilities.

Proficiency in using point-of-sale (POS) systems and inventory management software.

Valid Responsible Service of Alcohol (RSA) certification and ARCG.

Required to be available to work weekends.

PERKS

Work in a place that is growing. Mentorship from people who know how to scale venues. Real career development, not the corporate kind, the actual kind. Hospitality discounts. This is a rare opportunity to step into a leadership role where your ideas are backed, your experience is respected, and you can help shape the future of a venue that locals are proud of and visitors return to time and time again.

We believe that the unique contributions of every person create our success. We’re motivated by a common goal: to ensure we always deliver an exceptional experience to our guests.LIKE NO OTHER.