Assistant Centre Manager

Belgravia Group; Gympie Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Belgravia Leisure is seeking an Assistant Centre Manager to join our Centre Leadership Team. The role focuses on people, process revenue, and operational elements of a recreation and/or aquatic centre.

You will lead in the Centre Manager's absence, oversee customer experience, 360 products, learn to swim, health and safety, and pool operations, driving attendance and program participation while ensuring WHS compliance.

Qualifications

• Experience across Health, Fitness, Aquatics, Hospitality, Tourism, Retail or Business.
• Proven team leadership and ability to develop others.
• Excellent customer service, sales, and KPI achievement.

Responsibilities

• Lead centre operations in the absence of the Centre Manager.
• Drive centre-wide results across customer experience, Learn to Swim, and programs.
• Ensure WHS compliance and risk management.
• Support attendance and program participation growth.
• Work within the City of Sydney Contract framework.

Skills

People management

Customer service

Sales

Target achievement

Education

Royal Life Saving Pool Lifeguard Certificate

Current First Aid Certificate

Royal Life Saving Pool Operations Certificate

Job description

As a key member of our Centre’s Leadership Team, the Assistant Centre Manager assists with the people and process revenue, and all other operational elements of a recreation and/or aquatic centre covered by the ‘City of Sydney Contract’.

Gunyama Park opened late 2020 and is Australia's largest single investment in aquatic infrastructure since the Sydney Olympic Games. The facility includes indoor and outdoor pools, a health and fitness centre and more!

The Role

The roles focus on helping to deliver centre-wide results, while also being responsible for leading and managing the centre in the absence of the Centre Manager. This requires the position holder to lead by example and hold a range of skills and capabilities across all centre functions including customer experience, 360 products, learn to swim programs, health and safety compliance, and pool operations.

Crucial role toprovide centreleadership andassistwith drivingleisure centreattendance and program participation, in a context of health, safety and compliance.With key accountabilities forSales,PatronExperience,RiskMitigationand Compliance

Prior experienceinindustry sectors such asHealth, Fitness, Aquatics, Hospitality, Tourism, Retail orBusiness. Proventeam leaderorpeople management and have an overall ability to lead, motivating a team anddeveloping others.

If you have excellent customer service skills, sales, and the ability to achieve targets and key performance indicators.

Our leader demonstrate flexibility, adaptability, resilience, and ability to accept feedback. You will need to also have an understanding of WHS and risk including the Guidelines for Safe Pool Operations and NSW Health regulations.

• Royal Life Saving Pool Lifeguard Certificate
• Current First Aid Certificate
• Royal Life Saving Pool Operations Certificate

The Company

Belgravia Leisureis part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement