Duty Manager: Bar & Guest Experience Lead

Oscars Group; Bullatale; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts across Oscars Group

Training and development opportunities

Career progression opportunities

Mentoring from hospitality pros

Reward and recognition

Job summary

Oscars Group is seeking an experienced Duty Manager for King’s Cross Hotel in Sydney. The role blends hands-on bar service with leadership of a busy team, ensuring smooth day-to-day operations and guest satisfaction.

You will manage shifts, cash handling, gaming closes and compliance, while fostering a safe, welcoming atmosphere for guests and staff. Immediate start preferred; Australian working rights required.

Qualifications

• Experience as Duty Manager, Assistant Venue Manager or similar hospitality leadership role.
• Experience in bar, pub, club or gaming venue.
• Proven cash-up and end-of-shift reconciliation experience.
• Experience completing gaming closes is essential.
• Strong understanding of responsible service and gaming compliance.
• Current NSW RSA, RCG and Advanced RCG are essential.

Responsibilities

• Lead the venue and oversee day-to-day operations.
• Work bar shifts and support the team during busy service periods.
• Lead, support and motivate the team to deliver excellent service.
• Complete opening and closing procedures as required.
• Complete cash-up and end-of-shift reconciliation accurately.
• Carry out gaming closes and ensure all gaming operations are completed correctly.
• Manage guest enquiries, complaints and service recovery professionally.
• Monitor venue presentation, service standards and team performance.
• Ensure RSA, RCG, WHS and venue compliance requirements are consistently followed.
• Conduct team briefings and communicate operational requirements.
• Support rostering, labour management and daily operational planning where required.
• Work closely with the Venue Manager and wider management team.
• Maintain a safe, welcoming and well-run environment for guests and team members.

Skills

Leadership

Cash handling

Gaming compliance

RSA/RCG

Team supervision

Communication

Problem solving

Bar operations

Flexibility

Job description

Oscars Group is seeking an experienced Duty Manager for King’s Cross Hotel in Sydney. The role blends hands-on bar service with leadership of a busy team, ensuring smooth day-to-day operations and guest satisfaction.

You will manage shifts, cash handling, gaming closes and compliance, while fostering a safe, welcoming atmosphere for guests and staff. Immediate start preferred; Australian working rights required.