Venue Experience Lead (Assistant Manager)

Epochal Hotels Pty Ltd; Canberra; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Mentorship from experienced leaders

Hospitality discounts

Clear career development path

Job summary

The Bermagui Beach Hotel is seeking a capable leader to drive daily operations and guest experience with a hands-on approach. You’ll mentor the team and influence how the venue runs, partnering with the General Manager and Licensee to achieve excellence.

Responsibilities include leading a team to deliver exceptional experiences, fostering an inclusive culture, managing the venue’s operations, and supporting development of staff while ensuring financial controls and growth strategies are in place.

Qualifications

• Leader with operational knowledge and a hands-on approach.
• RSA certification and ARCG.
• Available to work weekends.

Responsibilities

• Lead a team to deliver memorable guest experiences and ensure service quality.
• Mentor staff and drive culture, retention, and growth.
• Oversee day-to-day venue operations with GM partnership.
• Manage financial controls, reporting, and growth strategies.

Skills

Leadership

Organisational skills

Multitasking

POS proficiency

Inventory software

Guest experience focus

Tools

POS systems

Inventory management software

Job description

The Bermagui Beach Hotel is seeking a capable leader to drive daily operations and guest experience with a hands-on approach. You’ll mentor the team and influence how the venue runs, partnering with the General Manager and Licensee to achieve excellence.

Responsibilities include leading a team to deliver exceptional experiences, fostering an inclusive culture, managing the venue’s operations, and supporting development of staff while ensuring financial controls and growth strategies are in place.