Duty Manager

Skilled Jobs Australia; Kingscote; On-site; AUD 80,000 - 85,000; Full time

Job summary

Skilled Jobs Australia in Kingscote, SA is seeking a Hotel Duty Manager to lead day-to-day front office operations across bars, dining and function facilities, ensuring flawless service and guest satisfaction.

You will develop a high-performing team, oversee cash handling and PMS systems, manage guest feedback and drive revenue targets across 24/7 shifts.

This full-time role offers a salary of AUD 79,500–85,000 per year plus superannuation, commensurate with experience.

Qualifications

• Experience in a similar role with hotel leadership/management essential.
• Hands-on leadership during peak times.
• Ability to work under pressure and meet revenue targets.

Responsibilities

• Lead and support a service-focused team across day-to-day hotel operations.
• Develop the team with inductions, training, delegation and feedback.
• Communicate standards, policies, rates, packages and hotel information, ensuring consistency.
• Manage cash handling, payments and the PMS reservation system.
• Effectively handle guest feedback and complaints.
• Manage a 7-day operation over 24 hours with varied rosters.

Skills

Hotel leadership

Team training

Guest service

Cash handling

Tools

PMS system

Job description

Kingscote, SA

Our client is a well-established hotel chain and is looking for a Hotel Duty Manager to join their Hotel in a great KI location. You will assist in overseeing the Hotel and Front Office operation, and oversight of all departments of the Hotel including Bars, Dining and Function facilities.

You will be looking to develop a high Performing team who will wow our guests with a flawless service experience at every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback and a hands on

leadership style.

ABOUT THE ROLE:

• Lead & support a service focused team, overseeing all aspects of the day-to-day operation
• Develop the team by implementing effective inductions, on-going training, delegation and feedback
• Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency, perhaps? (Note: The string is truncated here due to uncertain content.)
• Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
• Effectively manage guest feedback and handle complaints
• Manage a 7 day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays

ABOUT YOU:

• Experience in a similar role - Exposure Hotel leadership/management is essential
• Hands on leadership skills that inspire and support the team, particularly during those 'madrush' moments
• Team player, great personality and a passion for delivering the best service possible with aboutique vibe
• Ability to work under pressure in a fast-paced environment, by taking initiative, prioritising and working collaboratively
• Get a kick out of hitting revenue targets and firing up your team to stay alert to selling
• opportunity

This is a full-time position with a salary range of $79,500-85,000 per annum based on experience +Superannuation.