Duty Manager | Felons Seafood

Felons Brewing Co; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

25% team discount precinct wide

Wellbeing initiatives: yoga, run club,

Extra week of annual leave after 5 yrs

Job summary

Artemus Group is seeking a Duty Manager to lead the front-of-house team and ensure exceptional service across all guest touchpoints. You will oversee service flow, collaborate with kitchen and bar, and drive a high-performing culture from shift to shift.

The role focuses on hands-on leadership during busy services, maintaining standards, and delivering memorable experiences for every guest.

Qualifications

• Previous experience as a Duty Manager, Assistant Manager or Supervisor in a busy hospitality venue.
• A passion for hospitality and delivering outstanding guest experiences.
• Strong leadership and communication skills.
• The ability to remain calm under pressure and lead from the front.

Responsibilities

• Lead service and create memorable guest experiences.
• Coach, mentor and motivate front-of-house teams.
• Support the Restaurant or Venue Manager with daily operations.
• Manage labour, service standards and shift performance.
• Handle guest feedback with confidence and professionalism.
• Maintain compliance with food safety, RSA and workplace procedures.
• Create a positive, high-performing team culture.

Skills

Leadership

Guest experience

Team coaching

Communication

Calm under pressure

Hands-on

Availability evenings/weekends/public

Education

NSW RSA

Job description

As Duty Manager, you’ll play a key role in the day-to-day operation of the venue, leading the front-of-house team and ensuring service is delivered to a consistently high standard. You’ll be responsible for coordinating the floor, supporting the team through busy services and creating an exceptional experience for every guest.

This is a hands‑on leadership position where you’ll be responsible for overseeing service and ensuring the restaurant operates efficiently and professionally.

You’ll work closely with the General Manager, kitchen and bar teams to ensure smooth communication and a seamless service from start to finish.

Key responsibilities include:

• Leading service and creating memorable guest experiences
• Coaching, mentoring and motivating front‑of‑house teams
• Supporting the Restaurant or Venue Manager with daily operations
• Managing labour, service standards and shift performance
• Handling guest feedback with confidence and professionalism
• Maintaining compliance with food safety, RSA and workplace procedures
• Creating a positive, high‑performing team culture

What we are looking for:

• Previous experience as a Duty Manager, Assistant Manager or Supervisor in a busy hospitality venue
• A passion for hospitality and delivering outstanding guest experiences
• Strong leadership and communication skills
• The ability to remain calm under pressure and lead from the front
• A hands‑on approach and willingness to jump in wherever needed
• Current NSW RSA
• Availability to work evenings, weekends and public holidays

Why you’ll love working for us?

• Join a collaborative, inclusive, and high‑energy culture
• 25% team discount precinct wide for you and 3 guests
• Access to a range of wellbeing initiatives including yoga, run club, and confidential employee assistance programs
• Develop your career with a growing group that will invest in you and your development
• An extra week of annual leave after 5 years of service

Our Culture:

At Artemus Group, joining our team means becoming part of a dynamic community committed to fostering connection, celebrating local flavours, and delivering exceptional experiences every day. We are dedicated to cultivating a diverse and inclusive environment, where our core values—Guest Focused, A Community, Vibrant, Proud, and All In—serve as the foundation of our culture. These principles guide our actions, shape our workplace, and ensure that we consistently uphold a standard of excellence in everything we do.

Join us in building the future of Artemus Group by supporting our growth with the best talent in the market!