Duty Manager - Busy Hotel Needs YOU!

Atlas People; Sunshine Coast Regional; Remote; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Paid for every hour you work

Job summary

Atlas People seeks an experienced Duty Manager to lead daily venue operations and supervise frontline staff. You will ensure outstanding customer service, enforce hotel policies, and mentor emerging leaders within a hospitality‑driven team.

Required are 2+ years in a Duty Manager role, RSA and RSG, with RMLV being advantageous. A strong work ethic and excellent communication are essential to succeed in this home‑based contracting opportunity.

Qualifications

• Minimum 2+ years in a Duty Manager or similar role.
• RSA and RSG required; RMLV beneficial.
• Strong work ethic and excellent communication skills.
• Passion for service and hospitality industry knowledge.
• Ability to mentor and develop leaders within the team.
• Ability to create and monitor operational systems and procedures.
• Professionalism and can-do attitude.

Responsibilities

• Oversee daily venue operations and frontline staff.
• Handle customer enquiries and complaints.
• Enforce hotel policies and procedures.
• Lead by example and foster teamwork.

Skills

Customer service

Staff management

Leadership

Communication

Operational systems

Hospitality trends

Mentoring

Education

RSA certificate

RSG certificate

RMLV (QLD) certificate

Job description

This role is for an Adventurous Duty Manager. Responsible for the daily operations of the venue and ensuring the delivery of outstanding customer service. This includes effectively allocating work to and supervising employees in all frontline areas, as well as maintaining and complying with all safety, stock and equipment procedures. Gaming experience and high service standards are key requirements for this role.

Take on this position and have the joys of contracting but still the comfort of being based at home.

In return will make sure you receive:

• Opportunities for ongoing work with our leading clients
• PAID FOR EVERY HOUR YOU WORK… no salary position that pays minimal for crazy hours. Get paid for all your crazy hours.

Yes, you read correctly…..you will be paid for each & every hour that you work.

Do you measure up?

• Are you an experienced Duty Manager with at least 2+ years' experience, plus;
• Possess a strong work ethic and have excellent communication skills
• Have a valid RSA, RSG
• RMLV (QLD) is beneficial.
• A demonstrated passion for service and all things food and beverage
• Sound knowledge of Hotel industry and hospitality trends more generically
• The ability to actively mentor and develop potential leaders within the team and foster an environment of growth and professionalism
• The ability to create, implement and monitor operational systems and procedures
• Strong communication skills and professionalism
• A can-do attitude

About the role;

• Staff management
• Customer enquiries and/or complaints
• Enforcing and advocating hotel Policies and Procedures
• Being a positive team-focused individual who leads by example

At Atlas People, we believe that people come first. We pride ourselves on the service we give to our clients and candidates. So, if you have a positive outlook and a proven track record this could be the opportunity for you.

Australia: 1300 YES CHEF (1300 937 ***)

Email: *****@atlaspeople.com.au

New Zealand: [phone]

Email: *****@atlaschefs.co.nz

** ALL applicants must have full and unrestricted working rights within Australia or New Zealand.

***All applicants must be able to provide or willing to obtain a National Police Check.