Duty Manager - Busy Hotel Needs YOU!

Atlas People; North Lakes; Remote; AUD 39,000 - 52,000; Full time

Job summary

Atlas People in Australia is seeking an adventurous Duty Manager to oversee daily venue operations and deliver outstanding customer service. You will allocate work, supervise frontline staff, and ensure safety, stock and equipment procedures are followed, with gaming and high service standards as key requirements.

The role offers contracting with the comfort of working from home. You will be paid for every hour worked, with opportunities for ongoing work with leading clients and a focus on

Qualifications

• At least 2+ years' experience as Duty Manager.
• Strong work ethic and excellent communication skills.
• Valid RSA and RSG.
• RMLV (QLD) is beneficial.
• Passion for service in food & beverage and hotel industry knowledge.
• Ability to mentor leaders and develop a growth-oriented team.
• Ability to create and monitor operational systems and procedures.
• Strong professionalism and communication.

Responsibilities

• Staff management and supervision.
• Handle customer enquiries and/or complaints.
• Enforce hotel policies and procedures.
• Lead by example as a positive team player.

Skills

Communication skills

Leadership

Customer service

Hospitality knowledge

Mentoring

Can-do attitude

RSA

RSG

RMLV

Tools

RSA

RSG

Job description

This role is for an Adventurous Duty Manager. Responsible for the daily operations of the venue and ensuring the delivery of outstanding customer service. This includes effectively allocating work to and supervising employees in all frontline areas, as well as maintaining and complying with all safety, stock and equipment procedures. Gaming experience and high service standards are key requirements for this role.

Take on this position and have the joys of contracting but still the comfort of being based at home.

In return will make sure you receive:

• Opportunities for ongoing work with our leading clients
• PAID FOR EVERY HOUR YOU WORK… no salary position that pays minimal for crazy hours. Get paid for all your crazy hours.

Yes, you read correctly…..you will be paid for each & every hour that you work.

Do you measure up?

• Are you an experienced Duty Manager with at least 2+ years' experience, plus;
• Possess a strong work ethic and have excellent communication skills
• Have a valid RSA, RSG
• RMLV (QLD) is beneficial.
• A demonstrated passion for service and all things food and beverage
• Sound knowledge of Hotel industry and hospitality trends more generically
• The ability to actively mentor and develop potential leaders within the team and foster an environment of growth and professionalism
• The ability to create, implement and monitor operational systems and procedures
• Strong communication skills and professionalism
• A can-do attitude

About the role;

• Staff management
• Customer enquiries and/or complaints
• Enforcing and advocating hotel Policies and Procedures
• Being a positive team-focused individual who leads by example

At Atlas People, we believe that people come first. We pride ourselves on the service we give to our clients and candidates. So, if you have a positive outlook and a proven track record this could be the opportunity for you.

Australia: 1300 YES CHEF (1300 937 ***)

Email: *****@atlaspeople.com.au

New Zealand: [phone]

Email: *****@atlaschefs.co.nz

** ALL applicants must have full and unrestricted working rights within Australia or New Zealand.

***All applicants must be able to provide or willing to obtain a National Police Check.