Duty Manager at Rocky Ridge Duncraig

Rocky Ridge Brewing Co; Perth; On-site; AUD 52,000 - 66,000; Full time

Job summary

Rocky Ridge Brewing Co in WA's south west is seeking a full-time Duty Manager to run the floor alongside our Venue Manager. You will lead sections, mentor FOH staff, and ensure opening and closing standards while maintaining a safe, welcoming atmosphere.

You will make live labour calls, know the tap list, handle complaints on the spot, and contribute ideas on how the venue runs and feels. RSA and Approved Manager's Card are required, with 1+ years in a supervisory role preferred and

Qualifications

• Current RSA
• Approved Manager's Card — or willing to obtain one, we'll support the process
• 1+ years as a Duty Manager or supervisor in a licensed venue preferred, but not essential
• Availability across weekends and evenings

Responsibilities

• Running the floor on shift: sections, delegation, keeping bar, floor and kitchen talking to each other
• Training and mentoring the FOH crew — our casuals learn what good service looks like from you
• Opening and closing to standard
• Making live labour calls — who stays, who goes home, keeping wage cost honest against the trade in front of you
• Pouring and serving to standard, and knowing the tap list well enough to actually sell it
• Handling complaints calmly and fixing them on the spot, plus keeping an eye on reviews and feedback
• Keeping the venue safe — spills, hazards, the boring stuff that matters
• Assisting with cleaning and maintaining the venue to a very high standard
• Having real input into how the venue runs, what we serve and how it feels

Job description

Rocky Ridge is a family-farm brewery out of Jindong in WA's south west. We make bloody good beer, and we run venues that do it justice. Our Duncraig Taphouse pours 40 taps of our finest, has a great kitchen team and an epic bunch of locals.

We're after a full-time Duty Manager to run the floor alongside our Venue Manager. It comes with beer training straight from our Head Brewer, Ross Terlick, brew days at the farm brewery in Jindong, and staff discounts on food and beer — the upside of working for a brewery and not just a bar. We want you to know the beers better than anybody.

What we're about

We're looking to develop career hospitality crew. People who care about great service, who are quick to act, and who hold themselves and the team around them to a very high standard.

We aim for that standard whether it's a steady weekday lunch or a bustling Saturday night dinner — on the front foot, anticipating what our patrons need before they have to ask.

That's the job. Not just getting through service, but setting the level everyone else works to.

What you'll be doing

Running the floor on shift: sections, delegation, keeping bar, floor and kitchen talking to each other

Training and mentoring the FOH crew — our casuals learn what good service looks like from you

Opening and closing to standard

Making live labour calls — who stays, who goes home, keeping wage cost honest against the trade in front of you

Pouring and serving to standard, and knowing the tap list well enough to actually sell it

Handling complaints calmly and fixing them on the spot, plus keeping an eye on reviews and feedback

Keeping the venue safe — spills, hazards, the boring stuff that matters

Assisting with cleaning and maintaining the venue to a very high standard

Having real input into how the venue runs, what we serve and how it feels

Who we're after

Leads from the front and is on the floor when it counts

Has an eye for detail — notices the wobbly table and the glass that isn't quite clean, and sorts it before a customer has to mention it

Solves problems on the floor rather than escalatng them

Holds a standard without needing to be the loudest person in the room — calm when it's slammed, switched on when it's quiet

Builds genuine rapport with regulars and with the team

Some craft beer knowledge is preferred. What matters more is how you carry yourself — calm and consistent beats loud and patchy every time.

Where this goes

With three venues online in WA, a venue in Brunswick VIC and a fourth WA venue coming soon, there are real opportunities to move up within the brand as openings come.

As part of your development we'd work towards training you on the duties of a Venue Manager — so you can cover while the VM is on leave, and so you're ready when the next step opens up. We'd rather grow our next VM than advertise for one.

What you'll need

Current RSA

Approved Manager's Card — or willing to obtain one, we'll support the process

1+ years as a Duty Manager or supervisor in a licensed venue preferred, but not essential

Availability across weekends and evenings

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a duty manager?
• How much notice are you required to give your current employer?
• Do you hold a current Responsible Service of Alcohol (RSA) certificate?