Duty Manager

Willoughby City Council; Sydney; On-site; AUD 85,000 - 99,000; Full time

Benefits offered by this job

RDOs (full-time positions)

Novated leasing

Fitness Passport access

Job summary

Willoughby City Council in Sydney's NSW is seeking an experienced Duty Manager to lead the daily operations of Willoughby Leisure Centre. You will supervise casual staff, maintain high safety and facility standards, and deliver outstanding customer service to members and visitors.

In this hands-on role you will monitor water quality, coordinate bookings and programs, complete incident reports, and mentor staff to help build capability while fostering a welcoming, inclusive environment.

Qualifications

• Current Pool Lifeguard Certificate.
• Current Provide First Aid Certificate.
• Current CPR Certificate.
• Current Working with Children Check.
• Current Aquatic Technical Operator (Pool Ops) qualification or evidence of enrolment.
• Strong knowledge of lifeguarding principles and aquatic safety.

Responsibilities

• Oversee daily operations of Willoughby Leisure Centre for safe, efficient service.
• Lead, support and mentor casual staff and lifeguards.
• Monitor aquatic facilities and customer areas for safety and wellbeing.
• Maintain high standards of customer service and respond to enquiries.
• Complete water quality tests, facility inspections and maintenance reporting.
• Promote safety culture and ensure compliance with WHS and policies.

Skills

Lifeguarding knowledge

Leadership

Customer service

Safety procedures

Education

Pool Lifeguard Certificate

Provide First Aid Certificate

CPR Certificate

Working with Children Check

Aquatic Technical Operator (Pool Ops)

Job description

Lead the daily operations of Willoughby Leisure Centre, ensuring exceptional customer experience, safe facilities and a high-performing team.

Full-time & Part-time opportunities with RDOs (full-time positions), novated leasing and Fitness Passport access.

Salary from $84,878.28 - $98,642.33 per annum plus 12% Superannuation.

Make a Difference Where You Work

Willoughby City Council is seeking an experienced and customer-focused Duty Manager to support the daily operations of Willoughby Leisure Centre.

In this role, you'll lead a team of casual staff, oversee the safe and efficient operation of the Centre, and deliver exceptional customer service. You'll play a key role in creating a welcoming environment while ensuring the highest standards of safety, facility presentation and operational excellence.

Why Join Us?

Make a Meaningful Impact: Help create a safe, welcoming and enjoyable environment for thousands of members, visitors and community groups.

Grow Your Leadership Skills: Lead a team, build capability and play a key role in the successful operation of one of the area's leading leisure facilities.

Develop Your Career: Join a collaborative team and contribute to the ongoing success of one of the area's leading leisure facilities.

About the Role

As the Duty Manager, you will:

Oversee the daily operations of Willoughby Leisure Centre to ensure safe, efficient and high-quality service delivery.

Lead, support and mentor casual lifeguards and operational staff while providing on-the-job training.

Monitor aquatic facilities, customer areas and recreation spaces to ensure the safety and wellbeing of all patrons.

Maintain high standards of customer service, responding to enquiries and resolving issues professionally.

Complete water quality testing, facility inspections and operational checks, reporting maintenance issues where required.
Coordinate daily facility set-up and pack-down to support bookings, programs and community activities.

Prepare incident reports, maintain accurate records and complete administrative tasks in a timely manner.

Promote a strong safety culture by ensuring compliance with WHS requirements, risk management procedures and operational policies.

What You’ll Bring

Current Pool Lifeguard Certificate.

Current Provide First Aid Certificate.

Current CPR Certificate.

Current Working with Children Check.

Current Aquatic Technical Operator (Pool Ops) qualification or proof of enrolment.

Strong knowledge of lifeguarding principles, pool operations and aquatic safety.

Understanding of water quality management, plant operations and NSW Health Public Swimming Pool guidelines.

Excellent communication and customer service skills with the ability to build positive relationships.

Demonstrated leadership skills with experience supervising, coaching or supporting staff.

Strong problem-solving skills with the ability to remain calm and make sound decisions in a fast-paced environment.

Applications should address all the key responsibilities outlined in the Position Description. The Position Description (PD) is located in the Job Attachments section of the job listing.

Successful candidates may be required to undertake pre-employment screening including police and qualification checks.

At Willoughby City Council, inclusion, diversity and belonging are core to how we work and how we recruit. We are committed to building a workplace that reflects the diversity of our community – one where everyone feels respected, valued and supported to contribute fully. We welcome applications from people of all backgrounds, abilities and identities – including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse individuals, LGBTIQA+ communities, veterans, and people of all ages. If you require adjustments during the recruitment process, we encourage you to let us know. We are committed to ensuring an accessible, inclusive and barrier-free experience for every candidate.