Duty Manager

the original; Sydney; Presencial; AUD 85.000 - 99.000; Jornada completa

Descripción de la vacante

Willoughby City Council is seeking an experienced Duty Manager to lead the daily operations of Willoughby Leisure Centre. You will supervise casual staff, ensure safe facilities and deliver exceptional customer service to members and visitors.

You will manage water quality, incident reporting, and compliance with WHS, reporting maintenance issues and coordinating daily bookings and community activities.

Formación

• Must have current Pool Lifeguard Certificate.
• Must have current Provide First Aid Certificate.
• Must have current CPR Certificate.
• Must have current Working with Children Check.
• Must have Aquatic Technical Operator (Pool Ops) qualification or be enrolled.

Responsabilidades

• Oversee daily operations of Willoughby Leisure Centre ensuring safe, efficient and high-quality service delivery.
• Lead, support and mentor casual lifeguards and operational staff and provide on-the-job training.
• Monitor aquatic facilities, customer areas and recreation spaces for safety and wellbeing of patrons.
• Maintain high standards of customer service and resolve inquiries professionally.
• Coordinate facility set-up and pack-down to support bookings, programs and community activities.
• Prepare incident reports and maintain records; complete administrative tasks promptly.
• Promote strong safety culture by complying with WHS requirements and policies.

Conocimientos

Leadership

Customer service

Communication

Safety mindset

Problem solving

Educación

Pool Lifeguard Certificate

Provide First Aid Certificate

CPR Certificate

Working with Children Check

Aquatic Technical Operator (Pool Ops)

Descripción del empleo

Duty Manager

• Lead the daily operations of Willoughby Leisure Centre, ensuring exceptional customer experience, safe facilities and a high-performing team.
• Full-time & Part-time opportunities with RDOs (full-time positions), novated leasing and Fitness Passport access.
• Salary from $84,878.28 - $98,642.33 per annum plus 12% Superannuation.

Make a Difference Where You Work

Willoughby City Council is seeking an experienced and customer-focused Duty Manager to support the daily operations of Willoughby Leisure Centre. In this role, you'll lead a team of casual staff, oversee the safe and efficient operation of the Centre, and deliver exceptional customer service. You'll play a key role in creating a welcoming environment while ensuring the highest standards of safety, facility presentation and operational excellence.

Why Join Us?

Make a Meaningful Impact:

Help create a safe, welcoming and enjoyable environment for thousands of members, visitors and community groups.

Grow Your Leadership Skills:

Lead a team, build capability and play a key role in the successful operation of one of the area's leading leisure facilities.

Develop Your Career:

Join a collaborative team and contribute to the ongoing success of one of the area's leading leisure facilities.

About the Role

As the Duty Manager, you will:

• Oversee the daily operations of Willoughby Leisure Centre to ensure safe, efficient and high-quality service delivery.
• Lead, support and mentor casual lifeguards and operational staff while providing on-the-job training.
• Monitor aquatic facilities, customer areas and recreation spaces to ensure the safety and wellbeing of all patrons.
• Maintain high standards of customer service, responding to enquiries and resolving issues professionally.
• Complete water quality testing, facility inspections and operational checks, reporting maintenance issues where required.Coordinate daily facility set-up and pack-down to support bookings, programs and community activities.
• Prepare incident reports, maintain accurate records and complete administrative tasks in a timely manner.
• Promote a strong safety culture by ensuring compliance with WHS requirements, risk management procedures and operational policies.

What You’ll Bring

• Current Pool Lifeguard Certificate.
• Current Provide First Aid Certificate.
• Current CPR Certificate.
• Current Working with Children Check.
• Current Aquatic Technical Operator (Pool Ops) qualification or proof of enrolment.
• Strong knowledge of lifeguarding principles, pool operations and aquatic safety.
• Understanding of water quality management, plant operations and NSW Health Public Swimming Pool guidelines.
• Excellent communication and customer service skills with the ability to build positive relationships.
• Demonstrated leadership skills with experience supervising, coaching or supporting staff.
• Strong problem-solving skills with the ability to remain calm and make sound decisions in a fast-paced environment.

At Willoughby City Council, inclusion, diversity and belonging are core to how we work and how we recruit. We are committed to building a workplace that reflects the diversity of our community – one where everyone feels respected, valued and supported to contribute fully. We welcome applications from people of all backgrounds, abilities and identities – including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse individuals, LGBTIQA+ communities, veterans, and people of all ages. If you require adjustments during the recruitment process, we encourage you to let us know. We are committed to ensuring an accessible, inclusive and barrier-free experience for every candidate.