Duty Manager

IRIS hotel group; Sydney; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration package

Generous bonus structure

Career progression

Tailored development plan

Extensive staff training

Job summary

IRIS Hotel Group is seeking a Duty Manager for a Sydney region venue. The role involves leading a busy hotel operation with strong F&B and TAB/gaming elements, reporting to the venue licensee and delivering exceptional customer experiences.

The ideal candidate has at least 1 year of management experience in hospitality, current RSA & RCG certificates, and a hands-on leadership style. Competitive salary, generous bonus, and career progression are offered.

Qualifications

• Minimum 1 year management experience in a busy hotel environment.
• Strong knowledge of F&B operations and gaming/TAB environments.
• RSA & RCG certificates current and valid.
• Hands-on management style with leadership skills.
• Customer-focused with proactive attitude.

Responsibilities

• Lead and manage operations during busy services with a focus on service quality.
• Report to the venue licensee and oversee team performance.
• Ensure high standard of customer service and drive profitability.
• Lead gaming/TAB operations and adherence to regulatory requirements.
• Work towards targets and drive continuous improvement.

Education

AQF Diploma level or equivalent

Minimum 1 year management experience

Hospitality/F&B operations

TAB & gaming operations knowledge

RSA & RCG certificates

Job description

Position: Full time position, Permanent position

Job Description

Duty Manager - Sydney region venue.

Competitive Salary & Generous Bonus Structure A career defining role The Company

IRIS Hotel Group spans multiple, well known, large turnover venues within NSW & NT with a variety of dining and entertainment offerings.

Due to expansion and redevelopment of existing venues, we are seeking a duty manager to join Iris Hotel Group. We pride ourselves on creating a culture within the team that reflects to our patrons, whilst consistently achieving profitable growth by establishing lifestyle venues and delivering an exceptional total customer experience.

The Role

We are looking for the best. Managers to assist in the operations of our key venues. An individual who recognises the strategic importance of the location and the rewards, both personal & professional, which accompany such a venue in such a prized location.

Reporting into the venue licensee you will lead your team through busy services periods ensuring a high level of customer service at all times. Coming from a strong hospitality background fostered around F&B, gaming, TAB & service your passion for providing a great product in a busy and sometimes pressured environment is always seen in your work. You always push to succeed in anything you attempt and surpassing targets is your passion.

If you are looking for a career defining role and seeking an avenue where you can grow then this is the role for you.

The successful applicant will possess:

• A minimum of 1 year previous management experience and strong knowledge in all aspects of running a busy hotel, particularly from a gaming/wagering perspective.
• Extensive background in a strong F&B orientated venue with proven results to show same.
• Extensive knowledge of TAB and gaming operations and the required service levels to be top of the game, best of the best A drive and passion to be recognised as the best venue operator in a tightly controlled market.
• Current RSA & RCG certificates
• A hands on approach to management
• A friendly, self motivated personality with excellent people skills
• A passion for the hospitality industry with the ability to create a positive and proactive working environment

The following attributes are also considered desirable:

• A demonstrated understanding of industry related technology systems
• An understanding of the inner south west corridor clientele and business drivers
• Strong reporting and analysis skills
• Proficiency in current F&B trends.

In return we offer the successful applicants:

• Attractive remuneration package
• Salary range ($79,500- $90,000)
• Career progression
• Tailored development plan
• Extensive training program for all staff
• Generous Bonus structure

A relevant qualification of at least AQF Diploma level or equivalent is preferred (international is accepted). One year of directly relevant full-time work experience in addition to the qualification mentioned above OR three years of relevant full-time work experience if no qualification is available. Please note only short listed applicants will be contacted.