Duty Manager

Iris Group Management Pty Limited; Sydney; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration package

Career progression

Generous Bonus structure

Extensive training program

Tailored development plan

Job summary

Iris Group Management Pty Limited – Sydney Region is seeking a Duty Manager to join our venues. This full-time, permanent role reports to the venue licensee and leads a team through peak services, ensuring exceptional customer service and smooth operations in a busy hospitality environment.

A minimum of 1 year management experience is required, with strong F&B, gaming, and TAB knowledge. RSA and RCG certificates are preferred.

Qualifications

• Minimum 1 year of management experience in a busy hospitality environment.
• Strong knowledge of running F&B and gaming operations.
• RSA and RCG certificates preferred.

Responsibilities

• Lead the venue team through busy service periods while maintaining high service levels.
• Ensure safe, compliant operations and guest satisfaction.
• Drive performance through coaching, scheduling, and teamwork.

Skills

Hospitality management

F&B operations

Gaming/TAB knowledge

People skills

Education

AQF Diploma level or equivalent

RSA & RCG certificates

Job description

Iris Group Management Pty Limited – Sydney NSW

Job Type: Permanent position | Full time position

Job Description
Duty Manager Iris Group Management Pty Limited Job info

Location: Sydney Region & Wisemans Ferry Salary: Above award ($79,500 - $90,000) Position: Full time position, Permanent position

Job Description Duty Manager - Sydney Region Competitive Salary & Generous Bonus Structure A career defining role

The Company IRIS Hotel Group spans multiple, well known, large turnover venues within NSW & NT with a variety of dining and entertainment offerings. Due to expansion and redevelopment of existing venues, we are seeking a duty manager to join Iris Hotel Group.

We pride ourselves on creating a culture within the team that reflects to our patrons, whilst consistently achieving profitable growth by establishing lifestyle venues and delivering an exceptional total customer experience. The Role We are looking for the best.

Managers to assist in the operations of our key venues. An individual who recognises the strategic importance of the location and the rewards, both personal & professional, which accompany such a venue in such a prized location. Reporting into the venue licensee you will lead your team through busy services periods ensuring a high level of customer service at all times.

Coming from a strong hospitality background fostered around F&B, gaming, TAB & service your passion for providing a great product in a busy and sometimes pressured environment is always seen in your work. You always push to succeed in anything you attempt and surpassing targets is your passion. If you are looking for a career defining role and seeking an avenue where you can grow then this is the role for you.

The successful applicant will possess: A minimum of 1 year previous management experience and strong knowledge in all aspects of running a busy hotel, particularly from a gaming/wagering perspective. Extensive background in a strong F&B orientated venue with proven results to show same.

Extensive knowledge of TAB and gaming operations and the required service levels to be top of the game, best of the best A drive and passion to be recognised as the best venue operator in a tightly controlled market. Current RSA & RCG certificates A hands on approach to management A friendly, self motivated personality with excellent people skills A passion for the hospitality industry with the ability to create a positive and proactive working environment

The following attributes are also considered desirable:

A demonstrated understanding of industry related technology systems An understanding of the inner south west corridor clientele and business drivers Strong reporting and analysis skills Proficiency in current F&B trends.

In return we offer the successful applicants:

• Attractive remuneration package
• Salary range ($79,500 - $90,000)
• Career progression
• Tailored development plan
• Extensive training program for all staff
• Generous Bonus structure

A relevant qualification of at least AQF Diploma level or equivalent is preferred (international is accepted).

One year of directly relevant full-time work experience in addition to the qualification mentioned above OR three years of relevant full-time work experience if no qualification is available. Please note only short listed applicants will be contacted.