Assistant Venue Manager

Supreme Hotel Group; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Supreme Hotel Group in Melbourne is seeking an experienced Duty/Assistant Manager to help organize and oversee daily operations at venues across the North and West of Melbourne. You will lead front-of-house teams, coordinate activities and drive superior customer experiences.

Working closely with the Venue Manager and Senior Management, you will shape a dynamic venue culture, support budgeting, and implement plans aligned with business objectives.

Qualifications

• Minimum 1–2 years of management experience in gaming, food and bar venues.
• Proven leadership and customer service skills.
• Strong communication and organizational abilities.
• RSA certification required at commencement.
• Australian permanent resident status is required.
• Hands-on experience with rostering and using MS Office.

Responsibilities

• Hire qualified personnel according to standards
• Organize and coordinate operations to ensure maximum efficiency
• Supervise and evaluate staff
• Ensure supplies and equipment are adequate
• Handle customer feedback when necessary
• Assist in pricing products or services
• Assist in controlling and monitoring expenses
• Enforce adherence to regulations and quality standards
• Manage operations of food, beverage and gaming
• Assist in rostering of staff
• Ensure smooth daily operations of venue facilities
• Contribute to growth opportunities and targets with strategic plans
• Participate in Group management, marketing and finance projects

Skills

Leadership

Customer service

Communication

Problem solving

Staff rostering

Operations management

Gaming knowledge

Staff development

Interpersonal skills

Relationship building

Tools

MS Office

Job description

We are looking for an experienced Duty/Assistant Manager to help organize and oversee daily operations at venues across the North and West of Melbourne

You will be responsible for assisting and coordinating venue activities and helping people reach their full potential.

Our Managers are always focused on ensuring excellent customer experience. They are leaders and problem solvers. Excellent communication and organizational skills are vital.

Working closely with the Venue Manager and the Group's Senior Management team, you will have the opportunity to shape a dynamic culture for the venue and its team in line with strategic plans. Your input will be sought in identifying areas for development. You will be responsible for assisting the driving of the performance of your venue through achieving budgets and implementing plans in line with the business objectives.

What we offer

• Challenge - We are a diversified, fast paced, ever changing business where no two days are the same.
• Opportunities - As a multi venue Group we are able to offer many unique avenues to develop your career.
• Work/Life Balance - We believe in hard work, but we believe in family and down time too.
• Great Culture - Our team is made up of down to earth, pragmatic people who enjoy what they do.
• Leadership Teams - Our management team take an active leadership role to encourage personal growth and believe in succession planning.

Your responsibilities

• Hire qualified personnel according to standards
• Organize and coordinate operations to ensure maximum efficiency
• Supervise and evaluate staff
• Ensure supplies and equipment are adequate in quantity and quality
• Handle customer feedback when necessary
• Assist in pricing products or services
• Assist in the responsibility of controlling and monitoring expenses
• Enforce adherence to regulations and quality standards
• Ensure all records are kept properly and consistently
• Assisting in managing operations of food, beverage and gaming
• Valid RSA (Responsible Service of Alcohol) certification is required at commencement
• Assisting in the efficient rostering of staffEnsuring the smooth daily operations of the venue facilities
• Setting and meeting growth opportunities and targets in conjunction with the strategic plans for your venue
• Participating in and contributing to Group management, marketing and finance projects

The qualities that we seek include

• Proven experience as a Manager in a gaming, food and bar venue
• Minimum 1-2 years of management experience in gaming, food and bar venues is required
• Hands-on experience in customer service or sales
• Solid understanding of hospitality procedures and best practices
• Knowledge of quality standards.
• Proficient in MS Office and relevant software.
• Excellent organizational and leadership skills
• Outstanding communication (verbal and written) and interpersonal skills
• Problem-solving aptitude
• An ability to establish and foster professional relationships with employees and customers
• Experience preparing effective rosters and understanding the Modern Award
• Professional manner and presentation
• A commitment to developing your skills and career
• Extensive gaming knowledge is a requirement
• Basic operations level gaming knowledge is required
• Australian permanent resident status is required for this position

A salary commensurate with your experience will be paid to the right candidate.