Duty Manager - Casual, Part time or Full Time.

Starpro Pty Ltd; Warrnambool; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Great salary

Work-life balance

Professional culture

Job summary

The Flying Horse Hotel Warrnambool is seeking a hands-on Duty Manager to join our busy venue. You will oversee day-to-day operations across Gaming, TAB, and Food & Beverage, leading Front of House and Back of House teams to deliver exceptional service and value to guests.

Reporting to the Venue Manager, you will recruit, train and develop staff, control labour costs and stock, uphold hotel policies, and maintain a calm, positive, and safety‑minded culture in a fast-paced environment.

Qualifications

• Minimum 2 years management experience in hospitality operations.
• Strong customer service focus and leadership capabilities.
• Knowledge of Gaming, TAB and Food & Beverage operations.

Responsibilities

• Assist in daily hotel operations and hands-on management of venue.
• Drive customer satisfaction and maintain high service standards.
• Recruit, train and develop staff while maintaining a positive culture.
• Assist in labour costs and stock control; ensure policies followed.
• Work flexible hours including weekends and public holidays.

Skills

Leadership

Customer service

Staff recruitment

Operations management

Gaming knowledge

RSA certification

TAB licence

Job description

Duty Manager - Casual, Part time or Full Time.

The Flying Horse Hotel Warrnambool is seeking a hands onDuty Managerto join our busy hotel. We offer our guests a large family bistro space, gaming room, public bar with TAB, beer garden with container bar, and multiple function spaces. An extra duty manager will bring strength to our team whilst we grow.

Reporting to the General Manager, you will have a proven operational knowledge of the day to day operations of Gaming, TAB, and Food & Beverage - both Back of house & Front of House - With a minimum of 2 years management experience. The ideal candidate will have a strong customer service focus who can deliver high customer expectations. You will also be a capable leader who knows how to get the best from our staff base and building trusted relationships and mutual respect with your teammates. We have a professional and respectful working culture where humility and consistency are paramount. At the Flying Horse, we pride ourselves on understanding, warmth, and exceptional service, along with excellent food and beverages and are looking for someone who can contribute to the continued success of the venue.

The successful candidate for this role will be one who thrives in a fast paced environment and who has a passion for hospitality. You are calm, creative, and collaborative, and a self-motivator who will encourage a high energy workplace and positivity amongst our staff. Join a company where you will be valued; both financially and in being recognised for your efforts.

About the role:

Reporting to the Venue Manager you will assist in the daily operations of the hotel including:

Hands on management of the venue including day to day operations;

Be willing to go the extra mile to help drive customer satisfaction and maintain high levels of customer service;

Recruitment, training, and development of staff whilst maintaining a positive working culture within the venue;

Assist in the management of labour costs and stock control;

Ensuring hotel polices and systems are maintained;

Ability to work flexible hours including weekends and public holidays;

Ideally you will have:

A career minded outlook with strong leadership skills;

Previous experience in a management or senior role, with the ability to run a team;

Confidence in working within a fast-paced, high volume environment whilst providing excellent customer service;

Strong food and beverage knowledge;

Gaming licence is a must have along with an RSA, whilst a TAB licence is highly desirable.

What’s in it for you:

Great salary and work life balance;

A professional and respectful working culture with a supportive team;

Applicants must possess the unrestricted ability to work and live in Australia on a permanent basis.