Food & Beverage Duty Manager

Travel + Leisure Co.; Port Macquarie; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Subsidised private health insurance

Financial support for professional dev

Exclusive discounts on hotel stays in&

Job summary

Travel + Leisure Co. is seeking a Duty Manager in Port Macquarie to oversee hotel operations, welcome owners and guests, and provide information about local attractions. You will manage daily activities, handle guest concerns, and drive service excellence.

You will build, train, and lead a team to promote outstanding customer service and smooth operational flow, ensuring memorable stays for guests and owners alike.

Qualifications

• Provides welcome and registration for owners and guests.
• Offers information on local area attractions and dining.
• Handles guest concerns with professionalism and urgency.
• Builds, develops, and leads a team to deliver high levels of service.

Responsibilities

• Welcome and register owners and guests; provide local area information and assistance.
• Address guest concerns and resolve issues to ensure satisfaction.
• Lead, train and develop a hospitality team to maintain service standards.

Skills

Guest service

Team leadership

Operations coordination

Communication

Education

High school diploma or equivalent

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine

As a Duty Manager, you will play a crucial role in ensuring the smooth operations of our hotel, overseeing daily activities, and providing exceptional service to our guests. Your duties will encompass welcoming and registering owners and guests, furnishing details regarding local area attractions, handling administrative tasks, and adeptly addressing any guest concerns that may surface.

You will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.

How You’ll Be Rewarded

At Travel + Leisure, we foster a positive work environment where your ideas are valued, and your growth is encouraged. Discover a range of enticing benefits available to you:

• Subsidised private health insurance
• Financial support for professional development
• Exclusive discounts on hotel stays in Australia, Fiji, and New Zealand
• Birthday leave to celebrate your special day
• Reward & recognition program
• Career progression paths

Embark on a rewarding career journey with us at Travel + Leisure, where your success and well-being matter.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.