Hotel Duty Manager

Skilled Jobs Australia; Adelaide; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Superannuation

Job summary

Panorama Hotel in Panorama, SA seeks an experienced Hotel Duty Manager to oversee front office operations, bars, dining and function areas. You will lead a guest-focused team, ensure service consistency, and manage cash handling and the PMS system.

The role requires hands-on leadership, the ability to perform under pressure, and a focus on achieving revenue targets. A 24/7 operation with varied rosters including weekends and holidays is expected.

Qualifications

• Experience in hotel leadership/management is essential.
• Hands-on leadership during busy moments.
• Ability to work under pressure in a fast-paced environment.
• A drive to hit revenue targets and motivate the team to sell.

Responsibilities

• Lead and support a service-focused team across day-to-day hotel operations.
• Develop the team through inductions, training, delegation and feedback.
• Communicate standards, policies, rates, packages and hotel information; monitor consistency.

Skills

Leadership

Team management

Customer service

Pressure tolerance

Tools

PMS system

Job description

Panorama, SA

We are on the hunt for an experienced and Hotel Duty Manager to lead our guest focused team in an influential role! You will assist in overseeing the Hotel and Front Office operation, and oversight of all departments of the Hotel including Bars, Dining and Function facilities.

ABOUT THE ROLE:

• Lead & support a service focused team, overseeing all aspects of the day-to-day operation
• Develop the team by implementing effective inductions, on-going training, delegation and feedback
• Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency
• Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
• Effectively manage guest feedback and handle complaints
• Manage a 7-day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays

ABOUT YOU:

• Experience in a similar role - Exposure Hotel leadership/management is essential
• Hands on leadership skills that inspire and support the team, particularly during those 'madrush' moments
• Team player, great personality and a passion for delivering the best service possible with a boutique vibe
• Ability to work under pressure in a fast-paced environment, by taking initiative, prioritising and working collaboratively
• Get a kick out of hitting revenue targets and firing up your team to stay alert to selling
• opportunity

This is a full-time position with a salary range of $79,500-$85,000 per annum based on experience + Superannuation.

Only successful applicants will be contacted.