Duty Manager

Waymark Hotels; Warwick; On-site; AUD 65,000 - 80,000; Full time

Job summary

Criterion Hotel in Warwick, Queensland, seeks a Duty Manager to lead daily operations across bar, restaurant and accommodation, ensuring outstanding guest experiences.

You will mentor staff, manage staff scheduling and inventory, monitor budgets, and uphold safety, licensing, and compliance. This heritage venue offers a close-knit team and community spirit.

Qualifications

• Leadership experience in hospitality management.
• Strong team leadership and staff development skills.
• Excellent communication and guest service orientation.
• Ability to manage budgeting, inventory and scheduling.
• Knowledge of hospitality regulations and licensing requirements.

Responsibilities

• Lead daily operations across bar, restaurant and accommodation.
• Mentor, motivate and develop staff to maintain service standards.
• Resolve guest inquiries and issues to ensure memorable visits.
• Manage staffing, scheduling, and inventory while monitoring budgets.
• Ensure health, safety and licensing regulations are followed.

Skills

Leadership

Team management

Communication

Problem solving

Customer service

Education

RMLV (Responsible Management of Licensed Venues)

Approved Manager's License

RSA (Responsible Service of Alcohol)

RSG (Responsible Service of Gambling)

CLO Certification

Job description

About Us

Situated in the heart of Warwick, the Criterion Hotel is a cherished destination for both locals and visitors. Known for its rich history, charming ambiance, and exceptional service, we take pride in creating memorable experiences for all our guests. At Criterion Hotel, we foster a culture of passion, innovation, and teamwork.

The Role

Step into a key leadership position as Duty Manager, where you'll ensure every guest has an extraordinary experience. This role is more than just a job - it's a unique opportunity to grow your hospitality career in a supportive, community-driven environment at Criterion Hotel.

What You'll Do

• Lead with Impact: Oversee daily operations across our vibrant bar, bustling restaurant, and welcoming accommodation, ensuring every detail is perfect.
• Inspire Your Team: Motivate, mentor, and develop our passionate staff, fostering a culture of excellence and continuous improvement.
• Elevate Guest Experiences: Be the go-to person for our guests, handling inquiries, resolving issues, and making sure every visit is memorable.
• Drive Success: Manage staffing, scheduling, and inventory, while keeping an eye on budgets and ensuring we're always operating efficiently.
• Champion Safety and Compliance: Ensure we meet all health, safety, and licensing regulations, keeping our team and guests safe.

Why You'll Love Working with Us

• Growth Opportunities: We believe in investing in our people. You'll have access to ongoing training and development programs designed to help you grow into a top hospitality leader.
• Close-Knit Culture: At Criterion Hotel, we work hard, support one another, and take pride in our unique community.
• Heritage Location: Enjoy the perks of living and working in Warwick, where you'll be part of a historic, heritage-listed hotel that's steeped in local history.
• Recognition and Rewards: We celebrate our team’s achievements with regular recognition, incentives, and opportunities for advancement.

Mandatory Qualifications

• RMLV (Responsible Management of Licensed Venues): Required to ensure compliance with licensing regulations.
• Approved Manager's License: Necessary for managing licensed areas and ensuring legal operation.
• RSA (Responsible Service of Alcohol): Essential for serving alcohol responsibly and adhering to legal requirements.
• RSG (Responsible Service of Gambling): Required to oversee gambling activities in a responsible manner.
• CLO (Customer Liaison Officer) Certification: Important for handling customer inquiries and complaints effectively, especially in a licensed venue.

Note

If you do not currently hold all of the mandatory qualifications, you will be required to obtain them before commencing.

What We're Looking For

• A proven leader with experience in hospitality management.
• Someone with a positive attitude who thrives in a close-knit, fast-paced environment.
• A team player who is passionate about delivering exceptional guest service.
• Strong communication skills and the ability to solve problems on the go.
• Flexibility to work evenings, weekends, and public holidays.
• Knowledge of hospitality regulations and financial management.