Duty Manager

The Bears Group; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Career opportunities

Work life balance

Free parking

Training and development opportunities

Rewards and Recognition programs

Employee Assistance Program

Discounted food and beverage

Supportive management team

Job summary

The Bears Group is seeking a full-time Duty Manager for our Gold Coast venues. The role offers a 4-day week with a rotating roster including days, nights, and weekends to support work-life balance.

You will lead face-to-face operations, ensure compliance, manage staff, and uphold safety standards across the venue. QLD RSA/RSG, RMLV/CLO licenses, and strong leadership are required.

Qualifications

• Experience leading a team in a high-traffic licensed venue.
• Excellent verbal communication and customer-service focus.
• Familiarity with liquor, gaming, and club policies is essential.

Responsibilities

• Oversee management, control, safety, and operation of the venue and cash handling.
• Ensure the Club complies with policies and maintains safety standards.
• Train staff in Club procedures and WHS policies.
• Promote marketing and promotional activities to customers.
• Maintain club equipment and security of stock and cash.
• Effectively manage staff to deliver smooth daily operations.

Skills

Staff management

Verbal communication

Leadership

Customer service

Education

QLD RSA

QLD RSG

QLD RMLV or CLO

Tools

Keno

TAB

Gaming & Bar operations

Job description

The Bears Group have multiple newly renovated venues and are looking for a full-time Duty Manager.

This position has a great rotational roster on offer, with a 4-day week, that gives you a mix of days, nights and weekends to give you work life balance.

The Duty Manager is expected to lead by example, be committed to the smooth running of the Venue and be responsible for the face-to-face operations required within a licensed club. This is a position of responsibility therefore requires a dedicated person who has strong attention to detail.

What we offer:

• Challenging and rewarding career opportunities with job security.
• Work / life balance.
• Free parking.
• Training and development opportunities.
• Rewards and Recognition programs.
• Employee Assistance Program.
• Discounted food and beverage.
• Supportive management team.

Responsibilities include:

• Ensure the management, control, safety, and effective operation of the venue including the compliance and management of cash transactions, privacy of information and public liability protection.
• Ensure the Club is operating efficiently and is compliant with the Clubs policies.
• Ensure staff are trained in areas of the Club.
• Reinforce and adhere to workplace health and safety policies and proactively contribute to maintaining a safe and clean work environment.
• Continually promote marketing and promotional activities to customers.
• Ensure all club equipment is always maintained and in good working order.
• Always ensure security of machines, stock, and money.
• The ability to manage staff effectively.

It is essential that you have:

• Previous experience as a Duty Manager.
• Current QLD RSA and RSG.
• Current QLD RMLV or ability to obtain.
• Approved Managers License & CLO or ability to obtain.
• Extensive knowledge of Liquor and Gaming Machine Act and AML/CTF Act.
• Knowledge and experience in Keno, TAB, Gaming and Bar.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Excellent verbal communication skillswith the ability to build positive, professional relationships.
• Experience with managing staff.