Duty Manager

Mulpha Australia Limited; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Supportive and friendly culture

Complimentary meals on shift

Discounts through Mulpha Benefits

Job summary

The Cove Tavern is seeking an experienced Duty Manager to lead our team, oversee daily operations including bar, dining, gaming, and compliance, and support the Venue Manager.

You’ll drive guest experiences, handle feedback, contribute to budget through revenue and cost control, and ensure OLGR compliance with venue policies.

Role requires RMLV, RSA, RSG and Approved Managers Licence, 5+ years in a similar role, strong customer service, and flexibility for evenings, weekends and holidays.

Qualifications

• 5+ years’ experience in a similar role, including gaming.
• Current RMLV, RSA, RSG and Approved Managers Licence.
• Strong customer service experience.
• Availability to work flexible hours including evenings, weekends and holiday periods.

Responsibilities

• Running the day‑to‑day shift operations of the venue with a focus on bar, dining, and gaming.
• Leading, motivating, and developing the team to deliver great customer experiences.
• Handling guest feedback quickly and professionally.
• Contributing to budget achievement through revenue generation and cost management.
• Ensuring compliance with all OLGR liquor and gaming regulations and venue policies.

Skills

Customer service

Team leadership

Revenue generation

Budget management

Flexibility

Job description

We’re looking for an experienced Duty Manager to lead our team and deliver exceptional customer experiences at the Cove Tavern. This is a hands‑on role supporting the Venue Manager in overseeing daily operations, gaming, compliance, and customer service. We are happy to consider Permanent expressions of interest as well as casual expressions

Your responsibilities will include:

• Running the day‑to‑day shift operations of the venue with a focus on bar, dining, and gaming
• Leading, motivating, and developing the team to deliver great customer experiences
• Handling guest feedback quickly and professionally
• Contributing to budget achievement through revenue generation and cost management
• Ensuring compliance with all OLGR liquor and gaming regulations and venue policies

To be successful in this role, you’ll have:

• Current RMLV, RSA, RSG and Approved Managers Licence
• 5+ years’ experience in a similar role, including gaming
• Strong customer service experience and a love of hospitality
• Availability to work flexible hours including evenings, weekends and holiday periods

THE COVE TAVERN

The Cove Tavern is a vibrant, much‑loved venue in the heart of Sanctuary Cove Village, offering great food, refreshing drinks, and a relaxed atmosphere. With indoor and alfresco dining, gaming, and regular entertainment, it’s a favourite for locals and visitors alike. Adjoining the tavern is Corkers Cellars, a fine wine merchant with an extensive range of beer, spirits, and wine. To find out more, visit https://www.sanctuarycovetavern.com/

• Supportive and friendly culture
• Complimentary meals on shift
• Discounts through our Mulpha Benefits program