Duty Manager

The Gem Hotel; Alberton; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Great Pay

Family Owned

Friendly Team

Job summary

The Gem Hotel on the Gold Coast is seeking a hands-on Duty Manager to lead our team in a busy, family-owned pub environment. You will oversee gaming room operations, ensure high standards of customer service, and coach staff to deliver friendly, professional service.

Flexibility is key with a 7-day roster, night shifts, and opportunities for growth. Valid Food Safety, RMLV, RSA and RSG are required, along with your own transport and a current Australian driver’s licence.

Qualifications

• Flexibility and availability over a 7 day roster with mostly night shifts.
• Must have own reliable transport and a current drivers licence.
• Food Safety Certificate is required for this role.
• RMLV, RSA & RSG certifications are required.
• Experience in gaming, transactions, and memberships is preferred.

Responsibilities

• RSA & Customer Service.
• Coach and lead the team.
• Manage gaming room operations and fix machine faults.
• Provide friendly, professional service and uphold standards.

Skills

Gaming room experience

Troubleshooting

Customer service

Leadership

Education

Food Safety Certificate

RCG certificate

Tools

Forklift licence

Job description

G'day all! We at The Gem are looking for a Duty Manager to expand our team.

A little about us & the job about us;

Great Pay

Family Owned

Friendly Team

EXPERIENCE IN THESE AREA'S

Gaming (Wildcat, TAB & KENO) Transactions, Memberships, Trouble Shooting

Bistro, Kitchen & Functions (Food Safety Certificate Required for this role)

Compliance (Must Have RMLV, RSA & RSG)

Entertainment & Social Media Highly Regarded

We are searching for HANDS ON, not office workers, lead by example and coach the team.

Our privately owned pub is experiencing massive growth, we are located at the northern end of the Gold Coast and is looking for the right person to show their flair for customer service, who is friendly and welcoming as well as professional.

The Pub is not a late night 4am finish venue, we offer flexible hours.

Gaming position requires you to be experienced with working in the Gaming room, fixing machine faults and thinking on the go.

Qualifications & experience

Flexibility and availability over a 7 day roster with mostly night shifts apart of the role.

Must have your own reliable transport and drivers licence.

Tasks & responsibilities

RSA & Customer Service

Bright & Bubbly Personality

Coach and lead the team

Great Conditions, Plenty of shifts available to the right applicants.

The successful person will be given a growth plan and opportunity to progress dependent on your current experience and dedication to the role and creating success for our business.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a duty manager?
• Do you hold a current Responsible Conduct of Gambling (RCG) certificate?
• Which of the following forklift licences do you have?
• Do you hold a current Food Safety certificate?
• Are you available to work on a rotating roster?
• Do you own or have regular access to a car?
• Do you have a current Australian driver's licence?