Duty Manager

Bracken Ridge Tavern; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Superannuation

Career progression

Training & development

Supportive leadership

Job summary

Bracken Ridge Tavern is a busy northside venue undergoing a $10 million renovation and is family owned for over 40 years. We are seeking an experienced Duty Manager to support the Venue Manager in delivery of day-to-day operations, ensuring compliance with liquor and gaming regulations and maintaining guest satisfaction.

You will oversee Bar, Gaming, Restaurant and Function areas, manage rostering and stock, and lead a motivated team across busy service periods.

Qualifications

• Minimum 2 years’ experience as a Duty Manager in a hotel or club.
• Strong knowledge of Gaming including TAB and Keno and F&B operations and related compliance.
• Excellent communication skills with high attention to detail.
• Proven ability to lead teams and manage busy service periods.
• Availability to work flexible rotating rosters, including mids / closes / weekends and public holidays.
• Current RSA
• Current RSG
• Current RMLV and Approved Manager licence

Responsibilities

• Overseeing operational areas including Bar, Gaming, Restaurant and Function areas.
• Ensuring full compliance with liquor, gaming, and regulatory requirements at all times.
• Working closely with the management team to ensure seamless operations.
• Cash handling and banking reconciliations.
• Providing exceptional customer service and guest satisfaction, including managing feedback, enquiries and complaints in a professional manner.
• Supporting rostering, stock control and operational efficiency initiatives.
• Motivating and developing staff, enabling an inclusive productive and happy team

Skills

Leadership

Compliance

Gaming knowledge

Customer service

Staff supervision

Education

RSA, RSG, RMLV licences

Job description

Bracken Ridge Tavern is a busy northside multifaceted venue that has just undergone a $10 million dollar full renovation. We have been family owned and operated for over 40 years.

About the Role

We are looking for an experienced Duty Manager to support our Venue Manager in delivering exceptional day-to-day operations. You’ll ensure the venue runs smoothly, efficiently and in full compliance with all liquor and gaming regulations.

Key responsibilities include:

Overseeing operational areas including Bar, Gaming, Restaurant and Function areas

Ensuring full compliance with liquor, gaming, and regulatory requirements at all times

Working closely with the management team to ensure seamless operations

Cash handling and banking reconciliations

Providing exceptional customer service and guest satisfaction, including managing feedback, enquiries and complaints in a professional manner

Supporting rostering, stock control and operational efficiency initiatives

Motivating and developing staff, enabling an inclusive productive and happy team

Work Type:

Full Time salaried position, including weekends and closes.

About You

You are a motivated and reliable hospitality professional who thrives in a fast-paced environment and leads by example.

You will bring:

Minimum 2 years’ experience as a Duty Manager in a hotel or club

Strong knowledge of Gaming including TAB and Keno and F&B operations and related compliance

Excellent communication skills with high attention to detail

Proven ability to lead teams and manage busy service periods

Availability to work flexible rotating rosters, including mids / closes / weekends and public holidays

Current RSA

Current RSG

Current RMLV and Approved Manager licence

Why BRT?

This is an opportunity to join an established Brisbane pub with strong local recognition and loyal customer base

Attractive salary package plus superannuation (commensurate with experience)

Supportive leadership team and positive workplace culture

Ongoing training and professional development with opportunities for career progression