Duty manager

Union Jack Hotel; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Union Jack Hotel in Cairns, Queensland is seeking a full-time Duty Manager to oversee daily operations and elevate guest experience. You will lead hospitality, gaming, and service teams, drive operational excellence, and contribute to strategic objectives while developing your leadership and management skills.

You will ensure compliance with RSA, RSG, licensing and safety standards, manage rostering and budgeting, and handle stock, cash, and end-of-day reporting, all while delivering

Qualifications

• Minimum 1 year in a duty manager or hospitality management role.
• Strong leadership and people management abilities.
• Excellent customer service orientation and problem-solving.
• Experience in budget management and financial reporting.
• Understanding of hospitality regulations and best practices.
• Excellent verbal and written communication skills.

Responsibilities

• Assist in day-to-day management of venue operations.
• Lead and develop hospitality, gaming, and customer service teams.
• Deliver outstanding guest experiences and resolve concerns.
• Oversee food & beverage, gaming, entertainment, and events.
• Monitor venue presentation, cleanliness, and safety.
• Support recruitment, onboarding, training, and performance.
• Manage labour costs, rosters, and productivity targets.
• Ensure compliance with RSA, RSG, liquor licensing, and WHS.
• Assist with stock control, cash handling, and end-of-day reporting.

Skills

Leadership

People management

Customer service

Budget management

Financial reporting

Regulatory compliance

Communication

Interpersonal skills

Job description

As the Duty Manager at the Union Jack Hotel in Cairns, Queensland, you will play a vital role in ensuring the smooth and efficient operation of this bustling hospitality establishment. Working in a full-time capacity, you will be responsible for overseeing the day-to-day management of the hotel, with a focus on providing an exceptional guest experience. This position offers a unique opportunity to contribute to the strategic objectives of the business while honing your leadership and operational skills within the dynamic hospitality industry.

Key Responsibilities

• Assist in the day-to-day management of venue operations.

• Lead, motivate, and develop hospitality, gaming, and customer service teams.

• Deliver outstanding guest experiences and resolve customer concerns professionally.

• Ensure smooth operation of food and beverage, gaming, entertainment, and event activities.

• Monitor venue presentation, cleanliness, and safety standards.

• Support recruitment, onboarding, training, and performance management of staff.

• Manage labour costs, rosters, and productivity targets.

• Maintain compliance with RSA, RSG, gaming, liquor licensing, and workplace health and safety requirements.

• Assist with stock control, cash handling, and end-of-day reporting.

What we're looking for

• Minimum 1 years of experience in a similar duty manager or hospitality management role

• Strong leadership and people management skills, with the ability to motivate and develop a team

• Excellent customer service orientation and problem-solving abilities

• Demonstrated experience in budget management and financial reporting

• Thorough understanding of hospitality industry regulations, policies, and best practices

• Exceptional communication and interpersonal skills, both verbal and written

About us

The Union Jack Hotel is a leading hospitality destination in the heart of Cairns, Queensland. With a rich history spanning over 100 years, we take pride in our reputation for exceptional customer service and a commitment to creating memorable experiences for our guests. As part of our dedicated team, you will have the opportunity to contribute to the growth and success of this dynamic and vibrant establishment.