Duty Manager - The Queens Hotel Gladstone

Queens Hotel Gladstone; Gladstone Regional; Sur place; AUD 80 000 - 88 000; Plein temps

Avantages offerts par ce poste

Salary package $80,000 – $87,500 + Sub

4 Days On / 3 Days Off roster

Rotating weekends off

Career progression opportunities

Ongoing training and development

Opportunity to work within Gladstone's

Supportive leadership team

Diverse and dynamic venue environment

Résumé du poste

The Queens Hotel Gladstone, one of Central Queensland's leading hospitality venues, is seeking a Duty Manager to lead day-to-day operations across Bars, Restaurant, Gaming and Accommodation.

You will report to Senior Management, drive exceptional customer service, ensure RSA/RSG and Gaming compliance, and coach teams in a high-volume hotel environment. This full-time role offers a competitive salary, ongoing training, and clear career progression opportunities.

Qualifications

• Proven experience in a Duty Manager or similar leadership role within a hotel, pub, tavern, club or gaming venue.
• Current Queensland RSA, RSG, RMLV and Approved Manager Licence.
• Strong leadership, people management and customer service skills.
• High attention to compliance and operational standards.

Responsabilités

• Lead and supervise venue operations across all departments.
• Manage Bars, Gaming, Restaurant and Accommodation operations.
• Ensure compliance with RSA, RSG, Gaming and Liquor Licensing requirements.
• Manage customer service standards and guest experiences.
• Lead, coach and support operational teams.
• Conduct cash handling, reconciliations and venue reporting.
• Manage incidents, customer complaints and operational issues.
• Support functions, promotions, entertainment and special events.
• Ensure venue presentation, cleanliness and operational standards.
• Work closely with Senior Management to achieve venue targets and business objectives.

Connaissances

Venue operations leadership

Team leadership

Customer service

Conflict resolution

Compliance & regulatory

Operational decision-making

Communication skills

Organisational skills

High-volume hospitality experience

Formation

Queensland RSA

Queensland RSG

Queensland RMLV

Queensland Approved Manager Licence

Description du poste

Duty Manager - The Queens Hotel Gladstone

The Queens Hotel Gladstone is one of Central Queensland's largest and most diverse hospitality venues, operating across multiple revenue streams including Bars, Restaurant, Gaming, TAB, Keno, Accommodation, Functions and Live Entertainment.

Following more than $10 million in venue upgrades and redevelopment, including a brand-new Sports Lounge, renovated Accommodation, upgraded Gaming Room and exciting future projects, we are seeking an experienced Duty Manager to join our leadership team.

This is not an entry-level management role.

We are looking for a hospitality professional with proven venue operations experience who can confidently lead teams, manage customer experiences and oversee day-to-day operations across a high-volume hotel environment.

About the Role

Reporting directly to Senior Management, you will be responsible for the operational management of the venue during your rostered shifts, ensuring exceptional customer service, strong team leadership and compliance across all departments.

Key Responsibilities

• Lead and supervise venue operations across all departments
• Manage Bars, Gaming, Restaurant and Accommodation operations
• Ensure compliance with RSA, RSG, Gaming and Liquor Licensing requirements
• Manage customer service standards and guest experiences
• Lead, coach and support operational teams
• Conduct cash handling, reconciliations and venue reporting
• Manage incidents, customer complaints and operational issues
• Support functions, promotions, entertainment and special events
• Ensure venue presentation, cleanliness and operational standards are maintained
• Work closely with Senior Management to achieve venue targets and business objectives

Roster Structure

• Full-time position
• 4 Days On / 3 Days Off roster
• Rotating AM, MID and PM shifts
• Rotating weekends off
• Days, nights and weekend work required

About You

You will have demonstrated experience in a Duty Manager, Assistant Venue Manager or similar leadership role within a hotel, pub, tavern, club or gaming venue.

You will possess:

• Strong venue operations experience
• Proven leadership and people management skills
• Experience managing Gaming, Bars and Restaurant operations
• Strong customer service and conflict resolution abilities
• High attention to compliance and operational standards
• Ability to work independently and make sound operational decisions
• Strong communication and organisational skills
• Experience in high-volume hospitality environments

Essential Qualifications

• Current Queensland RSA
• Current Queensland RSG
• Current Queensland RMLV
• Current Queensland Approved Manager Licence

What We Offer

• Salary package $80,000 – $87,500 + Super
• 4 Days On / 3 Days Off roster
• Rotating weekends off
• Career progression opportunities
• Ongoing training and development
• Opportunity to work within one of Gladstone's leading hospitality venues
• Supportive leadership team
• Diverse and dynamic venue environment

Successful applicants will be required to complete pre-employment checks, including working rights verification and a National Police Check.

Only shortlisted applicants will be contacted.

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a duty manager?

Do you hold a current Responsible Service of Alcohol (RSA) certificate?

Do you have a current QLD approved managers liquor licence?

How many years' experience do you have in the hospitality & tourism industry?

Do you hold a current Responsible Conduct of Gambling (RCG) certificate?

How many years of hotel management experience do you have?

What's your expected annual base salary?