Front Office Assistant Manager (Duty Manager)

Accorhotel; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Mentoring by Front Office Manager

Discounted Accor stays & F&B worldwide

Complimentary dry cleaning & parking

Service recognition & tenure programs

Progressive leave policies

Employee Assistance Program

Job summary

Pullman Sydney Airport is seeking a Full Time Front Office Assistant (Duty) Manager to lead the Front Office team and uphold guest service excellence.

You will drive loyalty sign ups, manage guest interactions, and support operations across the hotel. This role reports to the Front Office Manager and requires flexible shifts, including weekends and public holidays, with a strong emphasis on Accor and Pullman standards.

Qualifications

• Experience in a similar hotel role and industry.
• Strong communication and relationship-building skills.
• Energetic, entrepreneurial spirit with drive and ambition.
• Flexibility to work varied shifts, including weekends and holidays.
• Eligible to work in Australia.

Responsibilities

• Act as a role model for the Front Office team.
• Drive loyalty sign ups in line with targets and initiatives.
• Lead by example in guest interactions, being proactive.
• Resolve guest complaints promptly and effectively.
• Assist with check-in and check-out procedures.
• Support other hotel areas during peak times.
• Ensure health and safety of guests and staff.
• Maintain professional presentation as an ambassador.
• Uphold Accor and Pullman brand standards.

Skills

Guest relations

Communication

Team leadership

Shift management

Tools

Fidelio

Opera PMS

hotSOS

Job description

Job Description

Pullman Sydney Airport is currently seeking a Full Time Front Office Assistant (Duty) Manager to join our property boasting 229 rooms, an Executive Lounge, Mobius Bar & Grill and 4 versatile conference rooms. Reporting directly to the Front Office Manager, this role is primarily responsible for ensuring a high level of guest service at all times across the hotel.

• Acting as a role model for the Front Office team.
• Drive loyalty sign ups in line with AccorHotels regional targets, Hotel specific targets and associated initiatives.
• Leading by example when attending to guest requests, being proactive and resourceful.
• Taking initiative to ensure that interactions with our guests are positive and productive.
• Providing guidance, supporting training and leading the team
• Actively resolving guest complaints and challenges
• Assisting with check-in and check-out of guests, ensuring all procedures are adhered to.
• Assisting other areas of the hotel during peak times when needed
• Being responsible for the health and safety of all patrons, guests and staff members.
• Maintain a high level of personal presentation as an ambassador for the hotel
• Always upholding Accor and Heartist values & Pullman brand standards

Qualifications

• Experience in a similar role in a hotel.
• Confidence and the ability to approach people to initiate conversations and build relationships
• Entrepreneurial spirit with drive, ambition and high level of energy
• Time management and multi-tasking skills.
• Experience in Fidelio or Opera PMS, hotSOS is highly preferred.
• Flexibility to work varied shifts, including weekends and Public Holidays as per business demands.
• Unlimited work rights in Australia

Additional Information

At Accor, we believe HOSPITALITY IS A WORK OF HEART!

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

You can be all you are! Grow & create your path! Work with purpose! Enjoy and feel valued! If you are willing to learn and are passionate about the hospitality industry,

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Benefits Your Way:

• Get mentored by our experienced Front Office Manager.
• Endless growth opportunities across the much-loved Accor Brands
• Discounted accommodation & Food and Beverage with Accor worldwide from day one
• Complimentary dry cleaning & car parking
• Annual Service Recognition and Accor Tenure Milestone recognition
• Industry leading Progressive leave policies
• Access to Accor Employee Assistance Program and much more Accor Partner Benefits.