Driving Examiner & Customer Service Specialist

Department of Customer Services, Open Data and Small and Family Business; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Employer superannuation 12.75%

Five weeks annual leave

Salary packaging

Learning and development opportunities

Study assistance

Wellness Program

Employee Assistance Program

Work/life balance and flexibility

Job summary

The Department of Customer Services, Open Data and Small and Family Business in Cairns is seeking a Driving Examiner / Customer Service Advisor to deliver licensing, registration and government services across multiple channels. You will assess applicants, provide expert information and ensure high-quality customer experiences at every interaction.

You will work in a fast-paced, supportive team, resolving enquiries and contributing to service innovations that improve outcomes for diverse

Qualifications

• Excellent customer-focused service and interpersonal skills.
• Ability to work in a fast-paced team environment with diverse customers.
• Strong problem-solving and decision-making abilities in service delivery.
• Knowledge of multi-channel service options and government processes.
• Proficient with multiple IT systems and databases to support service delivery.

Responsibilities

• Conduct practical driving assessments for applicants, ensuring compliance with Queensland Government standards and road safety regulations.
• Evaluate candidates' driving skills, knowledge of road rules, and ability to drive safely in various traffic conditions.
• Provide clear, constructive feedback to candidates after assessments.
• Ensure testing procedures are fair, consistent, and aligned with departmental policies.
• Develop knowledge of services to perform service interactions including licensing, registration and related products.

Skills

Customer service

Communication

Problem solving

Teamwork

IT proficiency

Policy interpretation

Job description

The Department of Customer Services, Open Data and Small and Family Business in Cairns is seeking a Driving Examiner / Customer Service Advisor to deliver licensing, registration and government services across multiple channels. You will assess applicants, provide expert information and ensure high-quality customer experiences at every interaction.

You will work in a fast-paced, supportive team, resolving enquiries and contributing to service innovations that improve outcomes for diverse